• TNT at a glance
• Organisation
  • Board of Management
  • Supervisory Board
    • Audit Committee
    • Remuneration Committee
    • Nominations Committee
    • Public Affairs Committee
  • Divisions
• Our business
  • Mission
  • Strategy
    • Financial strategy
    • Corporate responsibility strategy
    • Strategic trends
    • The next decade
  • Brand
  • Business principles
  • Corporate governance code
    • Governance statement
    • Protection
  • Risk management
  • Environment
    • Our responsibility
    • Planet Me
• History
  • Our origins
  • Ten years of TNT
• Awards
  • TNT Express awards
  • TNT Post awards
  • Corporate responsibility awards
• Partnerships
• Sponsorships
• Corporate responsibility

TNT is in the business of transferring goods and documents around the world tailored to its customers’ requirements with a focus on time-definite and / or day-definite pick up and delivery. It is TNT’s business to deliver the “business” of its customers at the right time and at the right place.

TNT picks up, transports, sorts, handles, stores and delivers documents, parcels, and freight by combining physical infrastructures such as depots and trucks, electronic infrastructures such as billing and track & trace systems, and commercial infrastructures to attract, serve and retain customers.

Goods and documents have different weights, shapes and sizes. They can be as small and light as a postcard or they can be as big and heavy as the engine of a jumbo jet. They can also change shape, such as when several parcels are combined into a single pallet, and they can have different requirements in terms of speed of delivery, security and point of delivery. Goods and documents can have very different distance characteristics, ranging from domestic to cross-border / regional to intra-continental to intercontinental.

All these different types of requirements need different delivery networks and are served by different operators. These range from very efficient and time-sensitive (air and road) express networks operated by integrators to less expedited sea carriers. Freight forwarders operate virtual networks, using block space on other operators’ planes, ships and (to a lesser extent) trucks, and their own depots and sites in harbours and at airports. Couriers focus on same and (intercontinental) next day delivery with a focus on light weights. Finally, in the widest sense, peripheral operators such as infrastructure providers (port authorities, airport operators, motorway owners), consultants and software companies can also be considered as participants in the business.

Relevant links

Express

TNT is among the four largest express integrators. Major international competitors include United Parcel Service (UPS), Fedex, and Deutsche Post DHL. It should be noted however that the operational focus of each company may differ to a lesser or greater extent.

Mail

TNT Post is the premier carrier in the Netherlands, similar to Deutsche Post in Germany, France’s La Poste, and Royal Mail (UK). Other leading mail operators include the United States Postal Service (USPS) and Austrian Post.

TNT Post subsidiaries include Cendris, a company which specialises in document and data management, and Netwerk VSP, the leading distributor of unaddressed print advertising material in the Netherlands.

In the newly liberalised domestic mail market, TNT is facing increased competition from companies like Sandd and Selekt Mail.

Branch organisations

• Conference of Asia Pacific Express Carriers (CAPEC)
• European Express Association (EEA)
• Global Express Association (GEA)
• International Air Transport Association (IATA)
• Latin American Association of Express Companies (CLADEC)
• Transported Asset Protection Association (TAPA)

Regulatory bodies

• Dutch Chamber of Commerce(KvK)
• The Netherlands Competition Authority (NMa)
• OPTA

Page publication date: 15 June 2009 15:00 CET

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