About us

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• TNT Post
• Cendris
• The Digital Mailbox
• European Mail Networks
• Spring
• Products Asia Pacific
• Products Americas
• TNT Express         

TNT Post

Our activities involve more than just bringing mail pieces from A to B.
On this page we give you an overview of the products an services provided by our Mail division.
As we continuously monitor our markets and (potential) customers, we regularly introduce new, innovative, products and services. For an actual update we advise you to visit the relevant website in your country.

We offer products and services involving collecting, sorting, transporting and distributing national and international mail. These products and services include a.o. letters, magazines, parcels, addressed and unaddressed mail.

Products and services we offer consumers

• ZIP-code search: to ensure a swift delivery it is advised to include a zip-code in the address. Consumers can obtain the right zip-code from the internet or from one off our dedicated callcenter agents
• Tariff search: consumers that need to know how much they have to pay for the delivery of their letter or parcel can either check the tariffs on the internet or with one of our dedicated callcenter agents.
• Outlet search: Consumers can get the adress of the nearest outlet where TNT Post products are sold (post office, TNT Post Service Point or TNT Post Agency) on the internet or from one of our dedicated callcenter agents.
• Stamps: Consumers can buy stamps from physical outlets (post offices, in-store or independent post agencies, TNT Post Service Points) or from the internet.
• Collector’s items: Consumers that collect stamps can become a member of TNT Post’s Collectors Club (in which case they receive the Collector’s Magazine and can benefit from special member offers). The Collectors Club has its own website www.collectclub.nl. Next to ‘standard’ stamps, TNT Post regularly issues limited editions around a special theme, person or event (e.g. the Winter Olympics, Rembrandt).
• Wishou: Consumers can design their own postcard (Wishou) and have it printed and deliver by TNT Post.
• Have your own stamp: Consumers can design their own stamp (www.persoonlijkepostzegel.nl) and have it printed by TNT Post. The stamp can actually be used instead of the ‘standard’ stamps.
• Easy Postcard: Cellphone users can send a photo by MMS and have it delivered as a physical postcard by TNT Post
• Easy Stamp: TNT Post offers special software that consumers can use to print their own (pre-paid) stamps.
• Forwarding service: consumers that are away from home for a substantial period of time (vacation) or that are moving to a new address can have their mail temporarily forwarded to another address.
• Storage service: consumers that are away from home for a substantial period of time (vacation) can have their mail temporarily stored for them by TNT Post
• Moving service: consumers that are moving to a new address can buy a package from TNT Post (via the internet or at TNT Post-outlets) containing a.o. a checklist with organisations to be notified, a number of ‘change of address’ cards and forwarding stickers.
• Mourning service: the loss of someone can be a sad and strainful period for family and relatives. One of the things that grieving persons do not want to happen is that invitations to the funeral are delivered too late. TNT Post offers a special service (high attention packaging and special delivery care) to prevent that from happening.
• Packages: Consumers can buy special mail boxes to safely send their mail items at several outlets or from the internet.
• The Digital Mailbox: Consumers can digitally receive and handle mail (a.o. bills) from several senders in their own Digital mailbox.         

Products and services we offer business customers

• Ordering addresses online: Small business customers can order business adresses for direct mail purposes online (www.tntpost.nl). It is possible to make selections by type of business, city, zip-code area, size etc.
• TraXity: a priority service for international mail (letters, small parcels up to 2 kilogrammes). It is cheaper than express delivery and almost as fast. The packages can be traced via the internet (www.tracktrace.nl). Traxity is available for mail from the Netherlands to Denmark, Germany, Finland, Ireland, Iceland, Portugal, the UK and Sweden.
• DM ROI Calculator: This is a online instrument (www.tntpost.nl) for small business customers to calculate the expected return on investment of direct mailings
• Direct Marketing Trainings and Workshops: TNT Post offers several trainings and workshop (beginners and advanced level) to improve the effectiveness and efficiency of direct mailings. The courses cover topics such as ‘Convincing copy writing’, ‘Direct Marketing’ and ‘Enhancing the success of advertisements and mailings’.
• DM Research: TNT Post regularly conducts research in the field of (the effectiveness and efficiency of) direct marketing. The research is either used for our own product development or executed on request of customers. We also offer several investigation products and services including Mail Effect, Mail Monitor, E-mail Monitor, Loyalty Scan, Non Respons Investigation and Customer Magazine Monitor.
• Direct Mail Concepts: TNT Post offers several direct mail concepts, either semi- standardized (www.tntpost.nl) or custom made.
• Company Stamp and Brand Stamp: Not only consumers can have their own personal stamp, the same goes for companies. The Company Stamp and the Brand Stamp (large volumes) can create a higher awareness for a business mailing.
• Direct Mail stamp: especially for direct mailings TNT Post has developed a stamp that can replace the rather ‘cold’ postage paid mark on an envelope. This stamp gives the mailing a touch of personalisation, without the extra costs of using real (standard or Company) stamps.
• Traffic Card: the Traffic Card is a post card that business customers can use to intensify the traffic to their website.
• SMS Response Service: This is a service for companies that offer their customers the possibility to request for more information or documentation by SMS. The SMS is received and handled by TNT Post.
• Easy Stamp: TNT Post offers special software that companies can use to print their own (pre-paid) stamps.
• Moving Service: companies that are moving to a new address can buy a package from TNT Post (via the internet).
• Forwarding service: companies that are closed for a substantial period of time (vacation) or that are moving to a new address can have their mail temporarily forwarded to another address
• Pick up and Delivery Service: Companies can have TNT Post staff to deliver in the morning all the mail addressed to them and to pick up at the end of the day all the outgoing mail
• PO Boxes
• Easy Stamp and other products for pre-payment of mail pieces to be sent.
• Mail Order: online shop for TNT Post Products
• Postcard Service: Direct Mail tool for small business customers
• e-Sort: Freeware for ‘bulk’ mailers (e.g. editors of magazines) that helps them to deliver their material sorted according to TNT Post specifications.
• Pick up Service for return mail
• Print & Post: small companies can completely or partly outsource a direct mail campaign to TNT Post
• Digitale brievenbus: If Companies want to sent consumers their bills digitally they can make use of TNT Post's Digital Mailbox. TNT Post serves as an intermediary. Consumers can choose to have their bills sent to their Privver mailbox or to the mailbox of a participating bank (e.g. Rabo Notabox)         

Cendris

Document Presentment
Cendris Document Presentment offers services for printing, digital presentation and fulfilment of transaction mail and direct mail. The key benefits are cost reduction and control. 

Customer Information
Cendris Customer Information is an adviser and specialist in consumer and business information, database management, data analysis and marketing consultancy. Cendris supports companies in their pursuit of loyal and profitable customers.

• Reallife
  Business customers can obtain detailed information on more than 1 million households in the Netherlands.
• Streetlife
  Business customers in the Netherlands can link their own database to their preferred selection of (potential) customers. Based on zip code an socio-demographic information Cendris has come up with 12 consumer types.
• Weblife
  Business customers in the Netherlands can obtain detailed information on their website visitors.         

Document Management
Cendris Document Management provides services for mailrooms, repro, archiving, data entry and scanning. Cendris is the market-leading specialist in optimally organising and managing data and document processes at document-intensive companies. 

Customer Contact
Cendris Customer Contact offers services for inbound and outbound communication by telephone, e-mail and fax. 

European Mail Networks
European Mail Networks offers addressed, unaddressed and segmented distribution solutions for domestic markets in Europe. 

Spring

Spring customers receive a complimentary subscription to Cross Border – Spring's mailroom management magazine – focussed on trends, developments and know-how in international mail.

Products Europe
Spring offers two core international mailing services – Premium and Economy (Standard) – which can be mixed and matched with additional products. 

• Premium Spring's fastest possible international mail service which provides swift and dependable delivery of urgent mail to nearly every country in the world. It is suitable for all types of business correspondence, such as letters, invoices, statements, direct mail and contracts.
• Economy (Standard, Silver) A combination of speed and value for money. If cost is an important factor, but the customer does not want to compromise too much on speed of delivery, Spring's Silver service offers the perfect solution.
• Additional products
  

  Easy Parcel
  An easy to use reliable and competitively priced delivery service for international non-urgent parcel shipments up to 30kg to countries within the European Union.

  Chronomail Services
  A fast and traceable service for urgent parcels up to 30 kg throughout the world. 

  Payment Handling Services 
  The worldwide solution for accounts receivable management. Payment Handling Services provide integrated solutions for worldwide cross-border collection of payments, based on local standards 

  Reversed Mail Logistics
  Reversed Mail Logistics is a solution offered to international organisations who want their customers to return re-usable products (such as used printer cartridges). 

  Print and Mail
  Spring offers extensive possibilities in this area – including various printing options, ranging from black and white to full colour printing; from personalised to one-to-one communication. 

  Mail fulfilment
  Spring can bring companies into contact with mailing houses who are specialists in the pre postal treatment of mail pieces. The mailing can be picked up at the mailing house directly and processed by Spring afterwards. 

  Mail Manager
  This is a software tool developed by Spring to simplify and support mailroom's activities 

Products Asia Pacific

Corporate mail services
It is suitable for all types of business correspondence like letters, invoices, statements, and annual reports. The different distribution service levels available are:

• Corporate One
  Ideal when speed of delivery is the customer's priority. A customer's international mail reaches its destination by air.
• Corporate Two Suitable for the distribution of items where the cost of delivery is more important than speed.
• Corporate Three The most economical method of distribution as the customer's mail will be sent by surface mode to ensure the lowest cost. Suitable for delivering non-time sensitive materials.         

Direct mail services

• Direct Service
  Enables customers to select the desired postmark on their direct mail piece (for countries where available). Once the urgency and size of the mailing have been identified, the customer can choose from the different distribution service levels.

  • Direct One
    The direct mailings will be sent by air
  • Direct Two
    The direct mailings will be sent by a combination of air and surface
  • Direct Three
    The direct mailings will be sent by surface         

Subscriber Mail Distribution service levels
The different distribution service levels available are:

• Subscriber One
  Ensures the subscription mailings will be sent by air for swift and reliable delivery to the subscribers
• Subscriber Two
  The subscription mailings will be sent by air or a by a combination of air and surface to ensure an economical and reliable delivery to the subscribers
• Subscriber Three
  The subscription mailings will be sent by surface to ensure the most economical delivery to the subscribers.         

Value-added services

• Registered Mail
  A more secure and reliable way of sending important items through the mail with standard compensation for loss or damage.
• Mailroom Solutions 
  Tailor made, best practice solutions for a mailroom to achieve cost savings through better, more efficient working practices.
• MailManager 
  An innovative PC based cost allocation system that allocates mailing costs from the mailroom to the originating centres.
• Domestic Mail
  Offering a competitive and reliable solution to deliver all local subscription mail via a combination of the local post and Spring's hand delivery networks. Spring can even collect your mail from the customer's premises.
• International Reply Service
  A local reply mechanism that is ideal for publishers interested in increasing circulation
• Mail Fulfilment
  Spring handles the logistics of getting the customer's circulation to the subscribers, from preparing the materials to delivering to the customers. A range of high-speed processing and packaging materials are available, along with automatic machines for inserting, (poly) wrapping, labelling and folding.
• Warehousing
  Warehousing facilities with a complete range of services that includes taking that first order, after-sales support, inventory and central control management, fulfilment management, back-order and supply chain management, invoicing and collection services.
• Laser Printing Services
  Black and white to full colour laser printing services as well as mail-merging of address databases with customer letters.
• Data Management
  Spring offers data file designs, data entry, data maintenance and data output.
• Response Handling
  Spring offers manual data entry as well as data scanning together with reporting and archiving of responses.
• Call Centre Services
  Spring can customise outbound and inbound help desks services to support customer service, campaign management and lead generation initiatives.
• Agent Services
  Spring is the international sales agent for Royal Mail's UK postal services and Royal TNT Post (the main Dutch postal operator), giving customers direct access to the United Kingdom's and the Netherlands' national distribution networks.
• Print and Mail Services (PMI)
  Combines the security and efficiency of high-speed electronic data transmission with regional fulfilment and distribution capabilities. The PMI service enables customers to process and send out large quantities of renewal notices containing variable data         

Pack Mail
Spring's Pack Mail Services are designed to ensure that international parcel shipping won't be tedious or expensive. Simple paper work, competitive prices and free pick-ups can save you time and money. The different distribution service levels are:

• Easy Pack One
  Delivers international non-urgent parcel shipments above 2kg* to over 200 countries worldwide by air.
  * maximum weight restrictions differ per destination country.
• Easy Pack Two
  The customer's international non-urgent parcel shipments weighing above 2kg* are mailed by surface.
  * maximum weight restrictions differ per destination country.         

Value-added services to complement the Pack Mail product line include:

• Easy Pack Domestic
  Offering a competitive and reliable solution to deliver all local parcels and packages via a combination of the local post and Spring's hand delivery networks.
• Easy M-bag
  This service accommodates users who send a lot of mail to one address at a time. Ideal for company mail and packages going to overseas offices.
• Priority Pack
  Spring's fastest Pack Mail service for international parcels and documents. Allows customers to even track and trace their parcel or document on-line.
• Insurance
  For the customer's peace of mind, Spring can also offer insurance for the Easy Pack One and Priority Pack Services.
• Order Fulfilment
  To support customers in the handling of their orders, Spring offers warehousing, address database label printing and pick & pack solutions         

Products Americas

• Gold
  Spring's fastest possible international mail service, Gold, provides swift, dependable delivery of urgent mail to nearly every country in the world. It's perfect for all types of time-sensitive correspondence, such as letters, invoices, financial statements, direct mail, contracts and meeting reports.
• Silver 
  A combination of speed and value, the Silver service offers the perfect solution when the customer does not want to excessively compromise speed of delivery with the cost of the mailing. This service is ideal for publications, newsletters, brochures, catalogues or any other printed material.
• Bronze
  The Bronze service helps to minimize costs while still benefiting from a reliable delivery network. If the cost of international mail is a bigger priority than how quickly the mailing arrives at its destination(s), the Bronze option is the one to choose.
• Diamond
  The Diamond Features are tailored to help customers with every step of the mailing, from preparation to returns and every stage in between.
  • Response services Makes it easy for international customers to reply.
  • Gold Mail Plus The method of parcel delivery packed with the most benefits.
  • Lettershop Services
  • Direct Entry
  • To give the mail a domestic or 'local look'. Address Cleansing & Formatting         

Express Time-definite Services
A good morning every day

We can pick up your documents, parcels and freight today and guarantee delivery by a specified time in the morning. If your customers need your shipment before noon, we can guarantee that too. And if it simply has to be there before 10 am—or even before 9 am—you can count on us.

Sameday
For deliveries measured in minutes and hours, our fastest service offers immediate collection and dedicated delivery to key locations and business centres worldwide.

• No size or weight restrictions. 
• Collection within 60 minutes of booking.
• Customs clearance.
• Confirmation of delivery.
• Optional insurance for all types of shipments.

9:00 Express
Our 9:00 Express service makes sure it’s there at the start of business.

• Pick-up today before end of business, for guaranteed delivery before 9:00 am the next working day*
• Delivery to major cities and key business areas in more than 40 countries
• Money-back guarantee
• Consignments up to 210kg
• Available as export and import service
• Optional insurance for all types of shipments

10:00 Express
Our 10:00 Express ensures your shipment arrives by 10 am.

• Pick-up today before end of business, for guaranteed delivery before 10:00 the next working day*
• Delivery to major cities and key business areas in more than 50 countries
• Money-back guarantee
• Consignments up to 210kg
• Available as export and import service
• Optional insurance for all types of shipments

12:00 Express
When your shipment needs to be there by noon, 12:00 Express is your best choice.

• Pick-up today before end of business, for guaranteed delivery before noon the next working day*
• Delivery to major cities and key business areas in more than 70 countries
• Money-back guarantee
• Consignments up to 500kg
• Available as export and import service
• Optional insurance for all types of shipments

12:00 Economy Express
For the most economical guaranteed delivery of parcels and freight by noon on a specified date, choose 12:00 Economy Express. This service utilises the fastest road network in Europe.

• Pick-up today before end of business, for guaranteed delivery before noon within 2-3 days **
• Delivery to major cities and key business areas in 25 European countries
• Money-back guarantee
• Consignments up to 500kg
• Available as export and import service
• Optional insurance

Day-definite services

Reliable global delivery

Choose our trusted global services for shipments that have to arrive on a specified day.

Express
Fast delivery before the end of business on the next or earliest possible business day

• Pick-up today before end of business, for guaranteed delivery the next working day*.
• Delivery to more than 200 countries worldwide
• Consignments up to 500kg.
• Available as export and import service
• Optional insurance
• Optional priority handling

Economy Express
Economical, day-definite delivery for less urgent parcels and freight to most destinations worldwide.

• Pick-up today before end of business, for guaranteed delivery on a specified date within 2-5 working days*.
• Delivery to more than 200 countries.
• Consignments up to 7,000kg within Europe and 500kg worldwide.
• Available as export and import service
• Optional insurance
• Optional priority handling

Online Tools

• Tracking 
  An easy to use application that lets customers pinpoint their express shipments from any computer with an internet connection.
• Shipping
  Customers can request pick-ups, check prices and print their shipping documentation all in one easy express shipping process.
• Request a Collection
  Customers can place express pick-up requests up to one week in advance
• Pricing 
  The fastest way to get a quote for express shipments.
• Transit Times 
  Customers can look up the fastest delivery time for their parcel, document or item of freight
• MyTNT
  Personalised tools that provide detailed tracking information, calculate carriage charges, store addresses and let customers review their shipping history.