Mission and strategy

Our mission is to exceed our customers’ expectations in the transfer of their goods and documents around the world.

We deliver value to our clients by providing the most reliable and efficient solutions through delivery networks.

We seek to lead the industry by:

• instilling pride in our people,
• creating value for our shareholders, and
• sharing responsibility for the world in which we operate.

In 2006 we delivered on our promise to focus on networks, exit non-network related activities and optimise our capital structure:

• focus on our core capability: providing delivery services by expertly managing a portfolio of delivery networks in Mail and Express, where we believe our competitive advantage can be sustained and enhanced. We have successfully expanded in key markets like China, India and Brazil. We continue to explore the opportunity to expand the strategy by developing a standard parcels service and broader focused network services,
• disposal of non-core capability related activities: in 2006 we have successfully sold our logistics and freight management businesses,
• optimisation of our capital structure: we have regeared our balance sheet under the Focus on Networks strategy to reflect the more predictable cash flow profile of the group. A €1 billion share buy-back programme started on 6 December 2005 and was successfully completed in April 2006, and most of the logistics sales proceeds was returned to our shareholders through another €1 billion share buy-back programme that completed on 23 January 2007.

Based on our refined strategy we now manage our business through two divisions: Express and Mail.

BRANDING

In a world where a strong brand is key in helping to drive a business forward, the implementation of a focused branding strategy is essential.

On 11 April 2005 we visibly launched our “one brand” initiative by changing our statutory name to TNT N.V., a clear signal that this globally recognised brand is to become the single face for all of TNT’s activities.

The TNT one brand strategy is being implemented throughout the business, in 2006 most notably within the Netherlands where Royal TPG Post B.V. changed it statutory name to Royal TNT Post B.V. on 16 October 2006. The change of our name is accompanied by a change of the company’s trucks, vans, letter boxes and corporate wear from red to orange. During 2006, this change has been substantially completed.

The strapline “It’s our business to deliver yours”, expressing our business and customer focus, was furthermore successfully launched for all our international activities in 2006.