Social responsibility

TNT Group Social Responsibility Policy

Our aspirations

TNT is a global business that strives to improve its social and environmental impact on communities around the world. We aspire to help people realise their potential and to meet the needs of the current generation without producing a poorer world for our children by compromising the ability of future generations to fulfil their own needs. To meet these aspirations towards our stakeholders, we subscribe to the United Nations Global Compact, which embraces, supports and enacts a range of values in the areas of human rights, labour standards and the environment that we can influence.

The quality of our footprint on local, regional, national and global societies is a determining factor when communities decide whether to extend their consent to our operations in the long term. TNT is developing and maintaining policies and practices that promote a positive and sustainable environmental and social contribution to every community in which we operate. The TNT Business Principles underpin this commitment to legal compliance, continuous improvement and social responsibility.

Our initiatives

TNT is undertaking a variety of initiatives to support our aspirations and values:

• Encouraging operating units to achieve international standards including Investors in People, ISO 9001:2000, ISO 14001, OHSAS 18001 and SA 8000.
• Training employees on the social and environmental dimensions of their roles.
• Encouraging our suppliers to introduce programmes that support our own objectives and targets because we take responsibility for the effects of our entire supply chain in line with the TNT Business Principles.
• Benchmarking our policies, strategies and programmes internally and externally to encourage continuous improvement in all areas of our activities.
• Developing programmes that reduce the emissions of our operational activities.

Our communications

We are committed to communicating and building a dialogue with internal and external stakeholders about our challenges and accomplishments in achieving our social responsibility and environmental management goals.

Our internal award

We hold an annual competition to celebrate the best internal initiatives and results in the field of social responsibility and environmental management.

Public reporting

We will reflect our progress and future plans in our social responsibility report to enable all our stakeholders to understand and monitor our performance and future plans.

We are committed to communicating and building a dialogue with stakeholders

Accomplishments and challenges

This section deals with the accomplishments in our activities over 2006 as well as the challenges we still face.

Save this Table as Excel
2006 Accomplishments		2007 Challenges
Our efforts have focused primarily on certifying all our fully-owned or majority-owned operations according to a range of recognised management systems by the end of 2007. In 2006, we obtained 99 new certificates in Express and 2 new certificates in Mail.		This coming year, we will be defining quantitative targets for 2008 and will implement these in management systems and compensation schemes.
We have begun discussions with subcontractors on how they can improve their social responsibility performance. We also continued our discussions with customers in order to detail their wishes and concerns with respect to our social responsibility performance.		We intend to further our discussions with subcontractors to develop a code of conduct and intend to engage customers further by creating a Customer Review Panel for social responsibility.
We have obtained a higher level of assurance by our external assurance provider in our Mail division.		We aim to attain reasonable assurance by our external assurance provider on all our core KPIs.
We maintained our industry leadership position in the Dow Jones Sustainability Index, further improving our score from 75 points to 84.		We aim to improve further our position in the Dow Jones Sustainability Index, the AccountAbility global sustainability ranking and the Transparency benchmark of the Dutch Ministry of Economic Affairs over the coming year.
We also entered the Top 5 of the AccountAbility global sustainability ranking and were a frontrunner in the Dutch Ministry of Economic Affairs’ Transparency benchmark.
We have strengthened our collection systems for social responsibility data and we have implemented a protocol for roles and responsibilities. We have also introduced an internal auditing system.		We will develop an action plan to improve the percentage of females in management positions based on the results of a gender diversity survey performed in 2006.
		We intend to launch a consistent, coherent and differentiating initiative to reduce air pollution and CO2emissions resulting from our operations.

Published by

TNT N.V.

P.O. Box 13000
1100 KG Amsterdam
The Netherlands

Telephone

+ 31 20 500 6000 (General)
+ 31 20 500 6241 (Investor Relations)

Fax

+ 31 20 500 7000

Website

group.tnt.com

Chamber of Commerce

Amsterdam Reg. No. 27168968

Cautionary note regarding forward-looking statements

Forward-looking statements include, without limitation, statements concerning our financial position and business strategy, our future results of operations, the impact of regulatory initiatives on our operations, our share of new and existing markets, general industry and macro-economic growth rates and our performance relative to these growth rates. Forward-looking statements generally can be identified by the use of terms such as “aim”, “hope”, “ambition”, “may”, “will”, “expect”, “intend”, “estimate”, “anticipate”, “believe”, “plan”, “seek”, “continue” or similar terms.

By their nature, forward-looking statements involve risk and uncertainty because they relate to events and depend on circumstances that will occur in the future. These forward-looking statements involve known and unknown risks, uncertainties and other factors that are outside of our control and impossible to predict and may cause actual results to differ materially from any future results expressed in or implied. These forward­looking statements are based on current expectations, estimates, forecasts, analyses and projections about the industries in which TNT operates, and management’s beliefs and assumptions about future events. In addition to the assumptions specifically mentioned in this overview, important factors that could cause actual results to differ materially from those expressed or implied include, but are not limited to, the factors mentioned and/or discussed in our Annual Report on Form 20-F.

Given these uncertainties, no assurance can be given as to our future results and achievements. You are cautioned not to put undue reliance on these forward-looking statements, which only speak as of the date of this Annual Overview and are neither predictions nor guarantees of future events or circumstances. We do not undertake any obligation to release publicly any revision to any forward-looking statement to reflect events or circumstances after the date of this Annual Overview or to reflect the occurrence of unanticipated events, except as may be required under applicable securities laws.

All subsequent written and oral forward-looking statements attributable to us or persons acting on our behalf are similarly qualified.