Angela Chiu
Angela ChiuTNT Express Hong Kong, Special Services Manager
32 years old, married
Angela is one of those people you can’t help but respect. Not the largest of people, she more than makes up for her stature through her intellect and drive. Add her energy and enthusiasm, sparked especially through conversations about her job, and you know why clients and staff alike are keen to work with her. Last year, she was one of only nine to receive the TNT Express Corporate Exceptional Behaviour Award. This is her first job after graduating from university in Canada. She must have had some good professors as she’s making waves in Hong Kong already. Expect much from Angela.
Angela: “Always say thank you. Always stay in touch with your network. And always, always trust yourself. It sounds simple, but in the relatively short time that I’ve been working it’s certainly paid off for me. I think the ‘trust yourself’ is probably the most important, especially with the variety I am faced with in my position. When I was promoted to Special Services Manager 2 years ago, my boss told me that I was going to have the most dynamic job within TNT. I have certainly not been disappointed.”
“Special Services lives up to its name. Each of our products is interesting and demands a new approach. I’ve sent out life-saving medical consignments via on-board courier and recently I was responsible for 32 sedan racing cars arriving safely from Australia to Shanghai for the Shanghai V8 Supercars Championship. I had to charter two 747 freighters for that one! Each enquiry requires you to think, think fast, and to create new options.”
“In my humble opinion, I think I’ve got the best job in TNT! Somehow, Special Services adds that extra bit of flavour to the TNT product range. Everything I do calls for that additional effort, huge creativity and somehow making maximum use of the resources we have at our disposal to meet the wishes of our clients. And they can be demanding, believe me!”
“Several people have asked me why I am still at TNT. Surely, they say, you need to expand your horizons and discover what’s out there while you’re still young. The thing is - I don’t want to! TNT gives me every possible freedom to develop myself. TNT management trusts that their employees have good intentions and that they will invest their best for the company. Of course, not everything goes right first time. But if you put in the effort, the rewards are there. Empowerment works.”