Mr John Andersen
Mr John AndersenDirector Logistics EMEA
Integrated Supply Chain
Motorola GmbH
After over 15 years as a TNT client, Motorola in Germany uses all TNT’s services except mail and with a focus on express road and air. Motorola’s late night pick-up requirements from its distribution centre, frequently after 10 p.m., mean it needs a reliable transport company that guarantees next-day deliveries throughout Central Europe. Only TNT meets this demand.
John Andersen: “TNT’s service with respect to late pickups and speed of next-day delivery in Central Europe is unmatched by any of its competitors. We need that kind of service and commitment in that important market. At the moment, there is no other supplier that offers that option. We perform reviews of all available suppliers each year so we know what we are talking about. While we also use other partners for our global transport requirements – TNT serves us primarily in Central Europe – we are certainly satisfied with our relationship with TNT. We would not have had such a long relationship with TNT if we were not. The level of service is high and the staff’s responsiveness in the event of problems is excellent.”
”The transport market is not an easy one these days, with increasing competition from so many sources. Yet TNT has proven to be tough and resilient to market pressures.” While possible areas of improvement include price and proactiveness in unbidden suggestions for contract optimisation, Mr. Andersen is particularly pleased with the personal contact with TNT’s personnel: “An area where TNT scores highly in my books is its staff. Personal contact is important in any business relationship as this is the area where we can push and assist people in getting the things we need done. And TNT staff is certainly not fazed by setbacks. We accept that there are situations in which suppliers feel unable to meet clients’ demands and have to simply say ‘no’. And that’s okay. Yet TNT always invests efforts to find a solution to any issue that arises.”