Mr. Alfred Prasch
Mr. Alfred PraschInformation Technology Service Manager
debitel AG, Stuttgart
Following a successful pilot for the delivery of their invoices, debitel has been a TNT client since 2004. Printing invoices from a central printer centre, debitel needed a single carrier. While other suppliers offered only regional solutions, TNT now provides its client with nationwide coverage in Germany through its network of fully-owned and partner companies. debitel claims to be highly satisfied.
Alfred Prasch: “There are a lot of companies offering delivery services these days, but only TNT’s portfolio met the demand for our 3.5 million shipments we send out each month. In contrast to standard postal carriers and their huge, bureaucratic organisations, TNT offers flexibility and can respond quickly to any market changes or issues that arise.”
“As the ultimate test, I like to find out what happens to our deliveries personally and have followed a delivery from printing to the doorstep. That way I fully understand the system. I have to say I am impressed with the setup. Yet both debitel and TNT know that an operation of this size is never 100% faultless, much as we would like it to be. The up-side is that when we have issues to solve, TNT staff have always been open, honest and fair, and listen to what we have to say. So far, we have solved every challenge we’ve come across in developing our partnership.”
Asked whether there is anything that can be improved: “Not really. TNT has good contacts, good processes and good prices. A note regarding the latter, however. Price will always play a role in our choice of supplier. On the other hand, we understand the balance between quality and cost. You get what you pay for and we are satisfied with what we have.”