Accomplishments & challenges

TNT has taken care in ensuring the information included in this report is as accurate as possible. This section deals with the accomplishments in our activities over the last reporting period, as well as the challenges we still face.

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Accomplishments		Challenges
Our efforts have focused primarily on certifying all our fully-owned or majority-owned operations according to a range of recognised management systems by the end of 2007. In 2006, we obtained 99 new certificates in Express and 2 new certificates in Mail.		This coming year, we will be defining quantitative targets for 2008 and will implement these in management systems and compensation schemes.
We have begun discussions with subcontractors on how they can improve their social responsibility performance. We also continued our discussions with customers in order to detail their wishes and concerns with respect to our social responsibility performance.		We intend to further our discussions with subcontractors to develop a code of conduct and intend to engage customers further by creating a Customer Review Panel for social responsibility.
We have obtained a higher level of assurance by our external assurance provider in our Mail division.		We aim to attain reasonable assurance by our external assurance provider on all our core KPIs.
We maintained our industry leadership position in the Dow Jones Sustainability Index, further improving our score from 75 points to 84.		We aim to improve further our position in the Dow Jones Sustainability Index, the AccountAbility global sustainability ranking and the Transparency benchmark of the Dutch Ministry of Economic Affairs over the coming year.
We also entered the Top 5 of the AccountAbility global sustainability ranking and were a frontrunner in the Dutch Ministry of Economic Affairs’ Transparency benchmark.
We have strengthened our collection systems for social responsibility data and we have implemented a protocol for roles and responsibilities. We have also introduced an internal auditing system.		We will develop an action plan to improve the percentage of females in management positions based on the results of a gender diversity survey performed in 2006.
		We intend to launch a consistent, coherent and differentiating initiative to reduce air pollution and CO2emissions resulting from our operations.

Our focus areas for 2008 and beyond

In 2006, we defined the most relevant focus areas based on the following criteria:

• Our stakeholders’ expectations (for the main concerns please refer to the table on page 21).
• Our core business and accompanying sector-specific issues.
• Our competitors’ KPIs/target areas, enabling the outside world to compare TNT’s performance with that of our competitors.
• Our strategy and our mission.
• The Dow Jones Sustainability Group Index.

The table below presents our corresponding social responsibility areas and accompanying KPIs.

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Summary of focus areas and KPIs
Area	Focus	KPI
Our people
Health and Safety	Road Safety	Blameworthy road traffic accident rates
	Workplace Health & Safety	Lost time accidents frequency rate
Employees	Employee engagement	Percentage of engaged employees
	Absenteeism	Percentage of absenteeism
	Diversity*	Females in management positions
Corporate citizenship	Participation	Percentage of employees involved in TNT’s initiatives for the world
	Pride	Percentage of employees who state that TNT’s initiatives for the world make TNT a more attractive company to work for
	Employee fundraising	Funds raised for the United Nations World Food Programme per FTE
Our customers
Customers	Customer satisfaction	Percentage of customers satisfied with TNT
Our world
Environment	CO2footprint	Total kilotonnes
	Vehicles	Fuel consumption per 100 km
	Aircraft	Fuel consumption per 100 km
	Buildings (energy efficiency rates)	kWh of electricity per m² of building
		Percentage kWh of electricity from sustainable sources
	Air quality	Number of soot filters fitted to vehicles
		Number of Euro 5 vehicles
* We have focused to date on gender diversity but aim to broaden this KPI to the full scope of diversity.

In 2007, we will set quantitative targets for 2008 and beyond for our Express and Mail divisions for all KPIs listed in the table above. We will embed these targets in our regular target-setting process and management compensation scheme and present them in our next social responsibility report.