Annex 3:
GRI 2002 cross-reference index
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| Vision and strategy | page | |
| 1.1 | Vision and strategy regarding social responsibility | 7, 13 |
| 1.2 | CEO statement | 7 |
| Profile | ||
| 2.1 | Name of reporting organisation | 12 |
| 2.2 | Major products and/or services | 12 |
| 2.3 | Operational structure of the organisation | 12 |
| 2.4 | Major divisions, operating companies, subsidiaries and joint ventures | 12 |
| 2.5 | Countries of business | see http://group.tnt.com/aboutus/tntataglance/globalpresence/index.asp |
| 2.6 | Nature of ownership; legal form | 12 |
| 2.7 | Nature of markets served | 3 |
| 2.8 | Scale of the reporting organisation | 2 |
| 2.9 | Stakeholders | 20 |
| 2.10 | Contact information | 54 |
| 2.11 | Reporting period | 17 |
| 2.12 | Previous report | see http://www.group.tnt.com/socialresponsibility/reportsandrankings/ socialresponsibilityreporting/index.asp |
| 2.13 | Report boundaries | 17 |
| 2.14 | Significant changes | 17 |
| 2.15 | Reporting basis | 17 |
| 2.16 | Re-statements of information | 9, 17, 29, 32, 38 |
| 2.17 | No application of GRI principles and protocols | not relevant |
| 2.18 | Criteria and definitions for costs and benefits | see 2006 annual report pages 109-118 |
| 2.19 | Measurement method changes | 7, 17 |
| 2.20 | Accuracy, completeness and reliability | 14, 15 |
| 2.21 | Independent assurance | 41 |
| 2.22 | Additional information | 54 |
| Structure and governance | ||
| 3.1 | Governance structure | see http://group.tnt.com/corporategovernance |
| 3.2 | Independence of board members | see 2006 annual report page 54 |
| 3.3 | Expertise of board members | see 2006 annual report page 57 |
| 3.4 | Board oversight of risks and opportunities | see 2006 annual report pages 77-84 |
| 3.5 | Link between executive compensation and achievement of financial and non-financial goals | 15 and see 2006 annual report page 69 |
| 3.6 | Operational structure and responsibilities regarding sustainability | 13, 14 |
| 3.7 | Mission, values and code of conduct | see http://group.tnt.com/aboutus/introductionfromtheceo/ |
| 3.8 | Shareholder feedback mechanisms | see http://group.tnt.com/investorrelations |
| Stakeholder engagement | ||
| 3.9 | Identification and selection of stakeholders | 20 |
| 3.10 | Stakeholder consultation | 20, 21 |
| 3.11 | Stakeholder feedback | 21 |
| 3.12 | Use of information | 11, 20 |
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| Policies and management systems | ||
| 3.13 | Precautionary policies | see http://group.tnt.com/socialresponsibility/standards/unglobalcompact/index.asp |
| 3.14 | Voluntary charters | see http://group.tnt.com/socialresponsibility/standards/unglobalcompact/index.asp |
| 3.15 | External memberships | 20 |
| 3.16 | Policies on upstream and downstream impacts | 21 |
| 3.17 | Policies on managing indirect impacts | structured monitoring and reporting will take place at a later stage |
| 3.18 | Operational changes | 17 |
| 3.19 | Pertaining to economic, environmental and social performance | 9, 11 |
| 3.20 | Status of certification | 9, 24, 26, 29, 32, 37 |
| Economic performance indicators | ||
| EC 1 | Net sales | 3 |
| EC 2 | Geographic breakdown of markets | 3 |
| EC 3 | Cost of all goods, materials and services purchased | 35 |
| EC 4 | Percentage of contracts paid | 35 |
| EC 5 | Total payroll and benefits, by region | not reported by region see 2006 annual report page 136 |
| EC 6 | Interest and any dividends | 35 |
| EC 7 | Retained earnings | 35 |
| EC 8 | Taxes paid, by region | not reported by region see 2006 annual report page 106 |
| EC 9 | Any subsidies, by region | no reliable figure available. TNT intends to report on this at a later stage |
| EC 10 | Cash and in-kind donations | 30 |
| Environmental performance indicators | ||
| EN 1 | Total materials use other than water, by type | not applicable to Mail and Express services |
| EN 2 | Recycled external waste | the amount of service-related waste is relatively minor |
| EN 3 | Direct energy use | 37, 38 |
| EN 4 | Indirect energy use | 37, 38, 39 |
| EN 5 | Total water use | water consumption is relatively low |
| EN 6 | Ownership of biodiversity habitats | TNT doesn’t typically use land in risk areas |
| EN 7 | Biodiversity impacts | TNT doesn’t typically use land in risk areas |
| EN 8 | Greenhouse gas emissions | 37 |
| EN 9 | Use and emissions of ozone-depleting substances | the amount of WHFCs and PFCs emitted is very low. Transport vehicles are typically not equipped with air-conditioning |
| EN 10 | Airborne emissions such as NOx, SOx | this is not yet reported separately.the new automotive techniques include this information |
| EN 11 | Waste by type and destination | 40 |
| EN 12 | Discharges to water, by type | not applicable to Mail and Express services |
| EN 13 | Environmental incidents | 40 |
| EN 14 | Environmental impact of goods and services | 37 |
| EN 15 | Recycling of products | not applicable to Mail and Express services |
| EN 16 | Incidents of non-compliance | 40 |
| Social performance indicators | ||
| LA 1 | Breakdown of workforce by geography | 3, 23 |
| LA 2 | Employment creation and turnover | 23, 27 |
| LA 3 | Independent trade union memberships | all TNT personnel may be a member of a trade union and may also unite themselves in work councils. In non-OECD countries, TNT is working on the implementation of SA 8000 in order to address the dilemma of national laws versus the TNT policy on this subject |
| LA 4 | Workforce consultation programmes | 27 |
| LA 5 | Occupational disease and accidents | 26 |
| LA 6 | Health and safety committees | 24 |
| LA 7 | Injuries, absenteeism and lost days | 24, 25, 26 |
| LA 8 | Policies or programmes on HIV/AIDS | Through the partnership with WFP, truck drivers receive HIV/AIDS awareness training in the Wellness Centers. |
| LA 9 | Training hours | 28 |
| LA 10 | Policies on equal opportunity | 28 |
| LA 11 | Executive diversity | 28 |
| LA 16 | Employability of employees and career ending management | 27, Case 1 |
| Human rights | ||
| HR 1 | Policy on human rights | 29 |
| HR 2 | Human rights in actions | not yet reported but is typically part of the purchasing requirements |
| HR 3 | Human rights in our supply chain | our first priority is to implement social responsibility in our own fully-owned organisation |
| HR 4 | Policy on non-discrimination | 29 |
| HR 5 | Policy on freedom of association | 29 |
| HR 6 | Policy on child labour | 29 |
| HR 7 | Policy on forced labour | 29 |
| Society | ||
| SO 1 | Policy on community impact | see 2006 annual report page 76 |
| SO 2 | Policy on bribery and corruption | see http://group.tnt.nl/corporategovernance/tntbusinessprinciples/index.asp |
| SO 3 | Policy on political corruption | see http://group.tnt.nl/corporategovernance/tntbusinessprinciples/index.asp |
| SO 4 | Awards received relevant to social, ethical and environmental performance | not applicable in 2006 |
| Product responsibility | ||
| PR 1 | Policy on health and safety | relevant polices are in place, however not yet reported on |
| PR 2 | Policy on product labelling | 32 |
| PR 3 | Policy on consumer privacy | relevant polices are in place, however not yet reported on |
| PR 6 | Voluntary code compliance, product labels or awards with respect to social and/or environmental responsibility | see http://group.tnt.com/aboutus/awardsandhonors/index.asp |
| PR 8 | Policies and management systems related to customer satisfaction | 32 |