Annex 4:
Data clarification tables
These tables clarify the coverage per KPI as presented in the report. For each indicator, the coverage of the KPI is expressed in the number of FTEs that report on the KPI divided by the number of FTEs that ideally should report. In the table, ‘certification’ refers to the number of certified FTEs.
| Save this Table as Excel | ||||||
| Express | TNT | |||||
| FY 2005 | FY 2006 | FY 2005 | FY 2006 | FY 2005 | FY 2006 | |
| Workforce | ||||||
| Headcount | 76,434 | 84,380 | 48,801 | 53,220 | 126,071 | 138,031 |
| Full time equivalent | 41,601 | 41,607 | 44,695 | 48,939 | 87,118 | 90,969 |
| Certification | ||||||
| ▲OHSAS 18001 in FTEs | 0% | 77% | 45% | 87% | 23% | 82% |
| ▲Investors in People in headcount | 74% | 68% | 97% | 98% | 82% | 79% |
| ▲Investors in People in FTEs | 77% | 76% | 97% | 98% | 87% | 88% |
| ▲SA 8000 in FTEs | not applicable | not applicable | 5% | 48% | 5% | 48% |
| ▲ISO 9001 in FTEs | 85% | 80% | 71% | 80% | 77% | 80% |
| ▲ISO 14001 in FTEs | 82% | 77% | 26% | 56% | 52% | 65% |
| Our People |
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| Road safety | ||||||
| FTEs reporting on total number of road traffic accident fatalities (excluding subcontractors) | 98% | 100% | 98% | 100% | 97% | 100% |
| FTEs reporting on blameworthy road traffic accident fatalities | 98% | 100% | 98% | 100% | 98% | 100% |
| FTEs reporting on road traffic accident fatalities involving subcontractors | 94% | 78% | 98% | 100% | 96% | 90% |
| FTEs reporting on blameworthy road traffic accidents rate based on kilometres | 81% | 82% | 82% | 87% | 82% | 84% |
| FTEs reporting on blameworthy road traffic accidents rate based on average numbers of vehicles | 81% | 83% | 83% | 89% | 82% | 86% |
| Lost time accidents | ||||||
| FTEs reporting on lost time accidents frequency rate | 0% | 87% | 45% | 91% | 23% | 89% |
| Workplace fatalities | ||||||
| FTEs reporting on workplace fatalities | 98% | 100% | 98% | 100% | 98% | 100% |
| Employee engagement | ||||||
| FTEs reporting on employee satisfaction | 0% | 86% | 96% | 97% | 49% | 92% |
| Turnover and retention | ||||||
| FTEs reporting on voluntary turnover | 77% | 77% | 95% | 96% | 86% | 87% |
| FTEs reporting on management vacancies filled by internal candidates | 77% | 78% | 73% | 76% | 75% | 77% |
| Diversity | ||||||
| FTEs reporting on gender profile | 77% | 87% | 95% | 99% | 86% | 93% |
| FTEs reporting on managerial positions by gender | 77% | 86% | 96% | 99% | 86% | 93% |
| Training hours | ||||||
| FTEs reporting on all training hours (including social responsibility training) | 73% | 70% | 85% | 87% | 78% | 79% |
| Inclusion of minorities | ||||||
| FTEs reporting on employees with a disability | 77% | 83% | 95% | 96% | 86% | 90% |
| Our Customers |
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| FTEs reporting on customers invited to participate in formal customer satisfaction survey | 81% | 99% | 68% | 98% | 75% | 98% |
| FTEs reporting on satisfied customers highlighted by internal or external evaluations | 81% | 78% | 67% | 95% | 73% | 86% |
| Our World |
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| Sustainable resources | ||||||
| FTEs reporting on sustainable electricity | 81% | 80% | 70% | 98% | 76% | 90% |
| Sustainable transportation | ||||||
| FTEs reporting on vehicles with on-board computer with performance monitoring | 81% | 88% | 18% | 100% | 48% | 94% |
| FTEs reporting on vehicles running on hybrid engines | 81% | 88% | 25% | 100% | 52% | 94% |
| FTEs reporting in vehicles running on natural gas | 81% | 88% | 25% | 97% | 52% | 93% |
| FTEs reporting on vehicles running on electricity | 81% | 88% | 25% | 96% | 52% | 92% |
| FTEs reporting on vehicles running on biofuel | 81% | 88% | 25% | 100% | 52% | 94% |
| FTEs reporting on vehicles running on fuel (diesel and petroleum) | 81% | 88% | 25% | 99% | 52% | 94% |
| Waste | ||||||
| FTEs reporting on total waste | 81% | 78% | 17% | 53% | 47% | 64% |
| FTEs reporting on paper and cardboard separated for recycling | 81% | 79% | 21% | 61% | 50% | 69% |
| FTEs reporting on other kind of waste separated for recycling | 81% | 78% | 17% | 62% | 47% | 69% |
| FTEs reporting on hazardous waste | 69% | 81% | 15% | 76% | 41% | 78% |
| Energy efficiency | ||||||
| FTEs reporting on company cars | 0% | 82% | 71% | 72% | 37% | 77% |
| FTEs reporting on small trucks and vans (<7.5 tonnes) | 81% | 78% | 73% | 87% | 77% | 82% |
| FTEs reporting on large trucks (>7.5 tonnes) | 81% | 87% | 74% | 79% | 78% | 83% |
| FTEs reporting electricity usage for buildings | 81% | 80% | 78% | 84% | 79% | 81% |
| FTEs reporting gas usage for buildings | 81% | 78% | 45% | 71% | 62% | 74% |
| FTEs reporting on jet fuel | 81% | 100% | 100% | 100% | 90% | 100% |
| FTEs reporting on aviation gas | 0% | 100% | 0% | 100% | 0% | 100% |
| Noise complaints | ||||||
| FTEs reporting on noise complaints | 81% | 94% | 25% | 94% | 52% | 94% |
| Environmental incidents | ||||||
| FTEs reporting on environmental incidents on site | 81% | 97% | 25% | 96% | 52% | 96% |
| FTEs reporting on environmental incidents off site | 81% | 94% | 25% | 96% | 52% | 95% |
| Prosecutions and fines | ||||||
| FTEs reporting on prosecutions and fines | 81% | 98% | 25% | 96% | 52% | 97% |