Annex 5:
Glossary and definitions
AA1000 Assurance Standard
The AA1000 Assurance Standard is a generally-applicable standard for assessing, attesting to and strengthening the credibility and quality of organisations’ sustainability reporting and the underlying processes, systems and competencies. The standard is issued by AccountAbility, an organisation that promotes accountability for sustainable development. The AA1000 Assurance Standard principles are based on three key elements: responsiveness, completeness and materiality.
Absenteeism
Total days absence versus potential working days, calculated per year-end.
All training hours
All training hours are the number of hours spent by the total of employees on payroll on training (including social responsibility training hours) during the reporting period (both on and off job and both internal and external programmes).
At least satisfied
At least satisfied employees is the total number of employees who stated that, overall, they were satisfied or above with TNT as an employer in the employee survey.
Blameworthy Road Traffic Accident (BRTA)
A blameworthy Road traffic Accident is one whereby the TNT driver is at fault. Accidents are considered to be blameworthy when TNT’s senior management judged the accident as such. BRTAs that occur in company-owned or leased vehicles during weekends, non-working days or on the way to and from the office are also to be counted.
Blameworthy road traffic accident fatality (BRTAF)
A Blameworthy Road Traffic Accident Fatality (BRTAF) is an accident whereby a TNT employee or third party is fatally injured, so that the employee or third party died because of the accident of any person driving a TNT company-owned or operated vehicle. BRTAFs that occur in company-owned or leased vehicles during weekends, non-working days or on the way to and from the office are also included.
A BRTAF is one whereby the TNT driver is at fault. Fatalities are considered blameworthy when TNT’s senior management judge the fatality as such. Where a court ruling is involved, this is considered a higher authority. In that case, Accident Fatalities are considered blameworthy when a judge has found TNT guilty in his final irrevocable verdict in court.
Carbon dioxide emissions
Carbon dioxide emissions relate to the gas formed during combustion of fossil fuel. Carbon dioxide is referred to as a greenhouse gas.
Civil society
As part of our stakeholder dialogues, the civil society cluster includes academic and research institutes, financial and investment service organisations, government agencies, industry associations and international organisations, NGOs and trade unions.
Company-owned or leased vehicles
Company-owned or leased vehicles in the TNT fleet during the reporting period include company cars, company motorcycles (excluding vans and trucks) and hired vehicles used for business expansion reasons (not replacement hired vehicles for vehicles under repair).
Corporate governance
The OECD (see reference elsewhere in this glossary) defines corporate governance as the system by which corporations are directed and controlled. The corporate governance structure specifies the distribution of rights and responsibilities among different participants such as the board, managers, shareholders and other stakeholders, and defines the rules and procedures for making decisions. In doing so, it also provides the structure through which company objectives are set, the means of attaining those objectives and monitoring performance.
Disabled employees
Disabled employees are employees on payroll whose medical condition is recognised by the authorities as a disability.
Dow Jones Sustainability Indexes
Launched in 1999, the Dow Jones Sustainability Indexes are the first global indexes to track the financial performance of the leading sustainability-driven companies worldwide. They provide asset managers with reliable and objective benchmarks for managing sustainability portfolios. For further information see www.sustainability-indexes.com.
Environmental incident
An environmental incident is an incident that has led to pollution of soil, water or air. This includes failures, breakdowns, floods, spillages, leaks, leakages and so forth.
Euro 5
Euro 5 is the most recent set in a series of mandatory European emission standards applicable to new road vehicles sold in the European Union. It requires Heavy Goods Vehicles (HGVs) to emit no more than 2.0 g/kWh (Euro 4: 3.5 g/kWh) of NOx and 0.02 g/kWh (Euro 4: 0.02 g/kWh) of Particular Matter (PM). As yet, there is no Euro 5 standard applicable for passenger cars, but a recent proposal suggests limiting diesel car emissions to 0.200 g/km of NOx and 0.005 g/km of PM, petrol cars to 0.060 g/km NOx and 0.005 g/km PM.
The standards do not mandate the application of specific technologies, but it is widely expected that diesel particulate filters will need to be fitted in diesel vehicles to comply with the PM standard.
European Foundation for Quality Management (EFQM)
The EFQM is a not-for-profit membership foundation that directs the European Quality Awards and runs training courses, workshops and special projects on business improvement. The EFQM Excellence Model was introduced in 1991 as the framework for organisational self-assessment and the basis for judging entrants to the European Quality Award. For further information see www.efqm.org.
Fuel efficiency ratio
The fuel efficiency ratios reflect how efficiently the various energy resources are used for the performance required, such as producing electricity, heating and accommodating transportation.
Global Reporting Initiative (GRI)
The GRI is a multi-stakeholder process and independent institution whose mission is to develop and disseminate globally-applicable sustainability reporting guidelines for voluntary use by organisations that report on the economic, environmental and social dimensions of their business. The GRI incorporates participation of business, accountancy, investment, environmental, human rights and research and labour organisations from around the world. Starting in 1997, the GRI gained independence in 2002, is an official collaborating centre of the United Nations Environment Programme and works with the United Nations Global Compact. For more information, see ww.globalreporting.org.
Greenhouse Gas Protocol
The Greenhouse Gas Protocol Initiative (GHG Protocol) was established in 1998 to develop internationally-accepted accounting and reporting standards for greenhouse gas emissions from companies.
Hazardous waste
Hazardous waste is waste that could prove harmful to human health or the natural environment.
Headcount
Headcount is the number of own employees on the payroll in active duty working for fully-consolidated companies.
International Organization for Standardization (ISO)
The ISO is a network of national standards institutes from 146 countries working in partnership with international organisations, governments, industry, business and consumer representatives. The ISO is the source of ISO 9000 standards for quality management, ISO 14000 standards for environmental management and other international standards for business, government and society. For further information see www.iso.org.
Investors in People
Developed in 1990 by a partnership of leading businesses and national organisations, Investors in People helps organisations to improve performance and realise objectives through the management and development of their staff. For further information see www.iipuk.co.uk.
ISO 9001 (quality management)
The ISO 9000 standards cover an organisation’s practices in fulfilling customers’ quality requirements and applicable regulatory requirements while aiming to enhance customer satisfaction and achieve continual improvement of its performance in pursuit of these objectives.
ISO 14001 (environmental management)
The ISO 14001 standard is an international standard for the control of environmental aspects and the improvement of environmental performance, minimising harmful effects on the environment and achieving continual improvements in environmental performance.
Key Performance Indicators (KPIs)
KPIs are measurements that focus on the achievement of outcomes critical to the current and future success of an organisation. These indicators should deal with matters that are linked to the organisation’s mission and vision, and are quantified and influenced where possible.
kWh electricity from sustainable sources
kWh electricity from sustainable sources is the total amount of kWh electricity generated from ‘green’ or ‘renewable’ sources such as solar, wind, geothermal, biomass, hydroelectric and ocean energy purchased during the reporting period for power and lighting of all company locations (where this can be established from utility supplier invoices or other means). It does not include nuclear energy.
Lost time accident
A lost time accident is any accident at work that caused an employee to be absent for at least one day in the reporting period, excluding the day that the accident occurred.
Management positions
Management positions are defined as the number of females/males employed at management positions or above (i.e. with res-ponsibilities for other employees or with budget responsibility).
Noise complaints
Noise complaints are the number of written or documented verbal expression of grievance and/or dissatisfaction from external parties received during the reporting period relating to noise caused by an operation on or off site.
Non-OECD countries
Please refer to the definition below for OECD countries. Non-OECD counties in which TNT (Mail and Express) has operations include Argentina, Bahrain, Brazil, Bulgaria, Cambodia, Chile, China, Egypt, Estonia, Fiji, Hong Kong, India, Indonesia, Israel, Jordan, Kuwait, Latvia, Lithuania, Malaysia, Namibia, Philippines, Romania, Russia, Saudi Arabia, Singapore, Slovenia, South Africa, Sudan, Taiwan, Thailand, United Arab Emirates and Vietnam.
On-time delivery
Delivery of a consignment within the timeframe set for the service in question.
Organisation for Economic Co-Operation and Development (OECD)
The Organisation for Economic Co-Operation and Development (OECD) comprises 30 member countries that share a commitment to democratic government and the market economy. Member countries – sometimes referred to as OECD countries – represent the world’s most developed countries. For further information see www.oecd.org.
OHSAS 18001 (occupational health and safety)
OHSAS 18001 is a standard for occupational health and safety management systems. It is intended to help organisations control occupational health and safety risks and was developed in response to widespread demand for a recognised standard for certification and assessment. OHSAS 18001 was created through collaboration of several of the world’s leading national standards bodies, certification organisations and consultancies. For further information see www.ohsas-18001-occupational-health-and-safety.com.
Promotion from within
Promotion from within is defined as the number of TNT employees appointed to vacancies in management positions at the end of a reporting period. This refers to the number of actual appointments, not the number of FTE positions.
Prosecutions and fines related to environmental performance
Prosecutions and fines related to environmental performance are prosecutions and fines by authorities for any incidents or non-compliance with any environmental law or regulation.
Road Traffic Accident Fatality (RTAF)
A Road Traffic Accident Fatality is an accident whereby a TNT employee or third party is fatally injured such that the employee or third party died because of the accident and where any person driving a TNT company-owned or company-operated vehicle is involved. RTAFs that occur in company-owned or leased vehicles during weekends, non-working days or on the way to and from the office are also included.
SA 8000 (social accountability)
SA 8000 is a standard issued by human rights organisation Social Accountability International (SAI). The standard is designed to maintain just and decent working conditions throughout a supply chain. It is based on international workplace standards in the International Labour Organization conventions and the UN’s Universal Declaration of Human Rights and the Convention on Rights of the Child. It covers child labour, forced labour, health and safety, freedom of association and right to collective bargaining, discrimination, discipline, working hours, compensation and management systems. For further information see www.sa-intl.org.
Satisfied customers
Satisfied customers are the total number of customers that confirmed through external channels (e.g. correspondence, surveys, focus groups, trade bodies, etc.) that they were satisfied or more overall with the service provided in the reporting period.
Subcontractor Road Traffic Accident Fatalities
A subcontractor road traffic accident fatality occurs when a subcontractor or other third party is fatally injured by a person driving a subcontractor-owned or hired vehicle, which is operated on behalf of TNT.
Total number of full time equivalents (FTEs)
Total number of full time equivalents (FTEs) is the total number of hours worked by the headcount divided by the local number of contract hours (e.g. 40 p/w or 196 p/m).
Total working hours
Total working hours is based on the total number of individually calculated hours adjusted for overtime, leave or similar deviations.
Unsatisfied customers
Unsatisfied customers are the total number of customers that confirmed through external channels such as correspondence, surveys, focus groups, trade bodies, and so forth that they were dissatisfied or more with the overall service provided in the reporting period. It covers the total number of customers during the reporting period that confirmed through a formal satisfaction survey (i.e. through internal and external evaluations, correspondence, surveys, focus groups, trade bodies, etc.) that they were unsatisfied with the overall service provided.
Voluntary turnover
Voluntary turnover is the number of TNT employees on permanent contract (full-time or part-time) who resigned from the company of their own free will. This includes all resignations but not redundancies, dismissals or transfers.
World Economic Forum
The World Economic Forum is an independent international organisation committed to improving the state of the world. It provides a collaborative framework for the world’s leaders to address global issues and engage its corporate members in global citizenship.
Workplace fatalities
Workplace fatalities are the number of employees injured fatally due to an accident, excluding road traffic accidents, and the number of third parties injured fatally due to an accident whilst at work on TNT-controlled premises.