Mission statement

TNT’s mission is to exceed its customers’ expectations in the transfer of their goods and documents around the world. TNT delivers value to its clients by providing the most reliable and efficient solutions through delivery networks.

TNT seeks to lead the industry by:

  • instilling pride in its people,
  • creating value for its shareholders, and
  • sharing responsibility for the world in which it operates.

Focus on Networks strategy

TNT’s strategy is to focus on providing delivery services by expertly managing delivery networks. Thus, TNT calls its strategy “Focus on Networks”. This strategy contains manageable execution risks and is based on TNT’s core strengths with the objective of achieving profitable growth.

In the first phase of its Focus on Networks strategy, TNT concentrated on transforming its foundations by exiting its logistics and freight management activities, concentrating on (Mail and Express) networks and optimising its capital structure. With the start of the second phase (“Grow and Build Value”) in December 2007, the emphasis is now on further strengthening both the core of the portfolio (Mail Netherlands and Express Europe) and the profitable emerging platforms such as European Mail Networks, parcels and Express emerging businesses.

TNT manages a portfolio of networks with different speed characteristics, ranging from same-day to some day, and different weight characteristics, ranging from letters to heavy parcels and pallets. TNT’s Express business focuses on transferring documents, parcels and pallets that require time or day certain delivery, whilst TNT’s Mail business focuses on transferring documents with day uncertain delivery (however, in practice, in the Netherlands almost 100% of deliveries is next day).

TNT picks up, transports, sorts, handles, stores and delivers documents, packets, parcels and freight by combining physical infrastructures such as depots and trucks, electronic infrastructures such as billing and track-and-trace systems and commercial infrastructures to attract and retain customers.

TNT’s networks are in different development phases and offer a plethora of growth opportunities. TNT’s most mature business is its Mail network in the Netherlands, where TNT actively seeks to maintain its market leadership in a declining market with increasing competition. TNT’s Express networks in Asia, in particular in India, China and South-east Asia, and in selective other emerging markets, such as Brazil, are at the other end of the spectrum and are among the least mature networks in its portfolio. In these geographies TNT can shape the market, strongly grow its networks and attain market leadership. In Europe TNT continues to grow its Express and Mail networks by building on its existing strong position. TNT aims to accelerate growth in the networks organically as well as through selected acquisitions.

TNT Express uses a clear market definition to clarify its position within the sector. This express market definition encompasses time certain, next day, and fastest by air or road day certain delivery for business-to-business consignments transported through a scheduled network with door-to-door track-and-trace of individual items/consignments. For 2006 TNT estimated the size of this market in Europe to be approximately €21 billion, based on analysis of available detailed data. TNT has the highest market share in Europe (17%), followed by DHL (16%), UPS (8%) and La Poste (7%).

The mail sector in Europe, in which TNT Post operates, has a market size of approximately €60 billion and is still a highly regulated domestic sector, with incumbent operators that are protected from competition in many countries through their monopolies, especially in Southern and Eastern Europe. The size of the market will continue to decline as a result of substitution of mail products by electronic products; this volume decline is most pronounced in countries where internet penetration is highest, i.e. in Northern and Western Europe. In the Netherlands TNT estimates its market share to be approximately 88%. In other European countries its market share ranges between 1% (small countries) and 9% (United Kingdom) for addressed mail and between 7% (Germany) and 48% (small countries) for unaddressed mail.

Social Responsibility (SR)

TNT’s mission states among other things that TNT seeks to share responsibility for the world in which it operates. The Board of Management is actively involved in developing SR policies across the company, including setting SR targets for management and linking them to their incentive schemes.

Planet Me, launched in January 2007, is a CO2 reduction programme. Planet Me consists of three projects: Count Carbon, Code Orange and Choose Orange. Within Count Carbon, TNT will install a system to manage, measure, and report on CO2 throughout TNT. TNT’s operational commitment is called Code Orange. TNT is working hard to reduce CO2 emissions in every segment of its operations. To achieve this TNT is in the process of formulating a set of practices. The third and most innovative part of TNT’s initiative is the way in which it wants to involve its employees in TNT’s CO2 reduction efforts. TNT wants to strike a deal with its people: TNT will show them what TNT as a company is doing and then TNT wants to challenge them to take this approach at home as well. This approach TNT calls Choose Orange.