This GRI index is based on the G3 guidelines of the Global Reporting Initiative. This index includes the core indicators of the G3 and the sector supplement indicators, which are complementary to the G3 indicators. Additionally, it includes our management approach per theme.

In the table below you will find an overview of the core indicators and the sector supplement indicators. Additional G3 indicators are only included when material for TNT.

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Fully reported
Partly reported
Not relevant for TNT
Disclosure of management approach DMA
 
G3 indicator Disclosure
Strategy and analysis
1.1 CEO statement 6, 7
1.2 Key impacts, risks, and opportunities 10, 11, 41
Organisational profile
2.1 Name of the organisation 8
2.2 Products and/or services 8
2.3 Operational structure 8
2.4 Headquarter location 8
2.5 Countries in operations/TNT geographic spread 8, group.tnt.com
2.6 Nature of ownership 8
2.7 Markets served 8
2.8 Scale of the organisation 2, 9
2.9 Significant operational changes 4, 5
2.10 Awards received 14, 15
Report profile
3.1 Reporting period 4
3.2 Previous report 4, group.tnt.com
3.3 Reporting cycle 4, group.tnt.com
3.4 Contact point for questions 20, colophon
G3 indicator Disclosure
Report scope and boundary
3.5 Content definition 4, 5, 22
3.6 Boundary of the report 4
3.7 Limitations on the reporting scope 4, annex 4
3.8 Reporting basis 4, 5
3.9 Data measurement techniques 4, 41
3.10 Re-statements of information 4, 14, 41
3.11 Significant changes from previous reports 4, 5, 41
GRI content index
3.12 GRI content index 55
Assurance
3.13 Assurance 5, 50
Governance
4.1 Governance structure 16, 17, 18
4.2 Indicate relation between chair of the highest governance body and executive officer Annual report 2007 — 42
4.3 Independence of Board of Management Not relevant for TNT
4.4 Shareholder feedback mechanisms Annual report 2007 — 47, 48, 49
4.5 Executive remuneration and performance 15
4.6 Conflict of interest at the Board of Management Annual report 2007 — 46
4.7 Board of Management expertise on sustainability 17
4.8 Mission and value statement 10, 11
4.9 Board of Management governance 16, 17
4.10 Evaluation of the Board of Management 17, Annual report 2007 — chapter 5
Commitment to external initiatives
4.11 Precautionary principles By signing the UN Global Compact TNT is complying with the precautionary principles, annex 1.
4.12 External charters, principles or initiatives 11
4.13 Associated memberships 22
Stakeholder engagement
4.14 List of stakeholders 19, 20, 21
4.15 Stakeholder identification 19, 20, 21
4.16 Stakeholder engagement 19, 20, 21
4.17 Stakeholders' key issues 21
Economic performance indicators
DMA Objectives & results Annual report 2007 — chapter 2
DMA Responsibility Annual report 2007 — chapter 6
DMA Policy Annual report 2007 — chapter 2, 6, 11
DMA Monitoring Annual report 2007 — chapter 6
G3 indicator Disclosure
EC 1 Direct economic value 38
EC 2 Financial implications of climate change 41, www.tntplanetme.com
EC 3 Benefit plan Local legislation and compensation and benefits practices determine local pension benefit arrangements. TNT does not have a single global pension benefit plan or policy. We are organising a global overview of current arrangements within TNT. Given the complexity of the research needed, we expect delivery by the end of 2008.
EC 4 Financial governmental assistance TNT does not receive significant financial assistance from governments. A small subsidy was awarded for the bio-diesel pilot in Amsterdam.
EC6 Local suppliers 23
EC7 Local hiring 27
EC 8 In-kind or pro bono engagement 33, 34
Environmental performance indicators
DMA Objectives & results 2, 14, 15, our world and Planet Me
DMA Responsibility 16, 17, 18, Board of Management
DMA Policy 40, 41, annex 1
DMA Monitoring 40, 41 and our world
EN 1 Volume of materials used 44, 46, 47
EN 2 Recycled materials 49
EN 3 Direct primary energy consumption 42, 43, 45
EN 4 Indirect primary energy consumption 42, 43, 45
EN 8 Water withdrawal TNT’s core business does not require significant water use so that this indicator is not material.
EN 11 Land assets in sensitive areas This indicator is not material to TNT as we don’t own land assets in sensitive areas. An environmental impact assessment is conducted for each new location.
EN 12 Biodiversity within lands owned This indicator is not material to TNT as we don’t own land assets in protected areas and areas with high biodiversity. An environmental impact assessment is conducted for each new location.
EN 16 Greenhouse gas emissions 42. 43, 45
EN 17 Other greenhouse gas emissions 42. 43, 45
EN 19 Ozone-depleting substance emissions The emission of ozone-depleting substances within TNT is very limited and not measured. Due to the limited impact we don’t have plans to measure this in the future.
EN 20 NOx, SOx emissions 46, NOx and SOx are not measured within TNT. NOx and SOx emissions are reduced through the increase in Euro 4 & 5 vehicles. We are considering suitable measurement methods.
EN 21 Water discharge by quality and destination TNT’s total water discharge is limited to domestic sewage. This indicator is not material for TNT and therefore not gathered for SR reporting.
EN 22 Waste by disposal method 49
EN 23 Significant spills 49
EN 26 Environmental impact mitigation Planet Me case
EN 27 Packaging materials 49, TNT’s core business does not involve selling products but relates to providing a service.
EN 28 Non-compliance sanctions In 2007 there were neither fines nor non-monetary sanctions related to our environmental performance.
EN 29 Transport 42, 43, 45
G3 indicator Disclosure
Labour practices and decent work performance indicators
DMA Objectives & results 2, 14, 15, our people, TNT in Brazil case and Safety first case
DMA Responsibility 16, 17, 18, Board of Management
DMA Policy 24, 25, 26, annex 1
DMA Monitoring 11, 24, 25, 26, Our people
LA 1 Breakdown of workforce 9, 27, 31, 32
LA 2 Employee turnover 27
LA 4 Collective bargaining agreements Within TNT the entities are responsible for the collective bargaining agreements. The percentage of employees covered by a collective bargaining agreement is not measured on TNT group level but information is available on entity level.
LA 5 Minimum notice periods 27
LA 7 Occupational health and safety and absenteeism 29, 30, 31
LA 8 Training on serious diseases Safety first case
LA 10 Training per employee 28, 32
LA 13 Employee diversity & governance Annual report 2007 — 43, 44
LA 14 Remuneration by gender 32
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Human rights performance indicators
DMA Objectives & results 2, 14, 15, 27, 38, TNT in Brazil case
DMA Responsibility 16, 17, 18, Board of Management
DMA Policy 26, annex 1
DMA Monitoring 26, 33, 34
HR 1 Human rights clauses in investment 10, 12
HR 2 Supplier screening on human rights 23
HR 4 Discrimination This indicator is not yet measured company-wide and we will start measuring.
HR 5 Association and collective bargaining 26, TNT recognises the risk for freedom of association in non-OECD countries. TNT manages these risks by certifying these operations for SA 8000. SA 8000 is aligned with our hierarchical structure and therefore monitoring and reporting are incorporated in the managerial responsibility.
HR 6 Child labour TNT recognises the risk of child labour in non-OECD countries. TNT manages these risks by certifying these operations for SA 8000. SA 8000 is aligned with our hierarchical structure and therefore monitoring and reporting are incorporated in the managerial responsibility.
HR 7 Forced labour TNT recognises the risk of forced or compulsory labour in non-OECD countries. TNT manages these risks by certifying these operations for SA 8000. SA 8000 is aligned with our hierarchical structure and therefore monitoring and reporting are incorporated in the managerial responsibility.
Society performance indicators
DMA Objectives & results 22, 23
DMA Responsibility 16, 17, 18, Board of Management
DMA Policy 11, annex 1
DMA Monitoring our corporate citizenship and our world
SO 1 Impact on communities 33, 34
SO 2 Corruption risks 22, 23
SO 3 Anti-corruption training 22, 23
SO 4 Actions against corruption 23
G3 indicator Disclosure
SO 5 Lobbying 25
SO 8 Regulatory non-compliance sanctions Annual report 2007 — 106
Product responsibility performance indicators
DMA Objectives & results 14, 15, our customers
DMA Responsibility 16, 17, 18, Board of Management
DMA Policy 35, 36
DMA Monitoring 35, 36
PR 1 Product life cycle 46, The health and safety impact of the service provided by TNT is limited for the customers. We manage our impact on air quality through investing in vehicles complying with Euro 4 and Euro 5 and equipped with soot filters.
PR 3 Product information We are considering providing our customers with more insight on their environmental footprint by using our services. Planet Me case
PR 6 Communication programmes TNT’s marketing communication does not conflict with general accepted ethical or cultural standards neither is a vulnerable group targeted.
PR 9 Product non-compliance Annual report 2007 — 106
Sector-specific indicators
LT 1 Ship registry This indicator is not relevant to TNT
LT 2 Fleet composition 45, 46
LT 3 Environmental reduction 46, 47, 48, Planet Me case
LT 4 Renewable direct energy sources and energy efficiency Planet Me case
LT 5 Renewable indirect energy sources and energy efficiency Planet Me case
LT 6 Traffic congestion In order to diminish TNT’s impact on traffic congestion, vehicles driving in congestion-sensitive areas are equipped with a global positioning system. Additionally, a pilot has been initiated within our Mail division to bundle the delivery of packages to participating customers in Nijmegen city centre. After delivering the packages, TNT directly collects and removes the packaging material for recycling. This reduces the need for waste removal and thereby contributes to diminishing inner city traffic congestion.
LT 7 Noise management and abatement 49
LT 8 Environmental impact of real estate 48, Planet Me case
LT 9 Work patterns of mobile worker 28
LT 10 Personal communication 28
LT 11 Substance abuse 28
LT 12 Road fatalities per kilometres driven 29, 30
LT 13 Ship safety inspections This indicator is not relevant to TNT.
LT 14 Mail accessibility TNT’s postal services in the Netherlands are subject to and comply fully with the national General Decree Guidelines for Post. Roughly speaking, this decree stipulates that we must offer a service point with full postal services within a 5-kilometre radius of each built-up area (habitation hub) with over 5,000 inhabitants and a further full-service service point for each additional 50,000 inhabitants. Ninety-five percent of the population in habitation hubs must have full postal services within a 5-kilometre radius. There are further demands for rural areas. Our letterbox distribution is also subject to the abovementioned decree, with specific demands for urban and rural areas.
LT 15 Humanitarian programmes 33, 34
LT 16 Labour providers 23
LT 17 Continuity of employment TNT uses preferred subcontractors.

This GRI G3 index is based on the guidlines for sustainability reporting from the Global Reporting Initiative (GRI). TNT believes that the A+ level is applicable to this report. This has been checked and validated by GRI and our external assurance provider.