AA1000 standard
The AA1000 Assurance Standard is a generally-applicable standard for assessing, attesting to and strengthening the credibility and quality of organisations’ sustainability reporting and the underlying processes, systems and competencies. The standard is issued by AccountAbility, an organisation that promotes accountability for sustainable development. The AA1000 Assurance Standard principles are based on three key elements: responsiveness, completeness and materiality.
Absenteeism
Total days absence versus potential working days, calculated per year-end.
All training hours
All training hours are the number of hours spent on training by the total of employees on payroll (including social responsibility training hours) during the reporting period (both on- and off- job and both internal and external programmes).
Biofuel
Biofuel (also called agrofuel) can be broadly defined as solid, liquid, or gas fuel consisting of or derived from biomass. Biofuel consists of CO2 that has recently been extracted from the atmosphere as a result of growing of plants and trees and therefore does not influence the CO2 concentration in the atmosphere over a longer period of time. This is in contrast to fossil fuels, such as natural gas or crued oil, which are stored over billions of years so that their combustion and subsequent emissions do influence CO2 levels in the atmosphere.
Blameworthy road traffic accident (BRTA)
A blameworthy road traffic accident is one whereby the TNT driver is at fault. Accidents are considered to be blameworthy when TNT’s senior management judged the accident as such. BRTAs that occur in company owned or leased vehicles during weekends, non-working days or on the way to and from the office are also counted.
Blameworthy road traffic accident fatality (BRTAF)
A blameworthy road traffic accident fatality (BRTAF) is where a TNT employee or third party is fatally injured, which means that the employee or third party died because of the accident of any person driving a TNT company-owned or operated vehicle. Does not include BRTAFs at subcontractors.
BRTAFs that occur in company owned or leased vehicles during weekends, non-working days or on the way to and from the office are also counted.
A BRTAF is where the TNT driver is at fault. Fatalities are considered blameworthy when TNT’s senior management judges the fatality as such. Where this involves a court ruling this would need to be considered by management as a higher authority. In that case, only consider the fatality as blameworthy when the judge has found TNT guilty in his final irrevocable verdict in court.
Business travel
Business travel refers to all business-related air flights.
Carbon dioxide emissions
Carbon dioxide emissions relate to the gas formed during the combustion of fossil fuel. Carbon dioxide (CO2) is referred to as a greenhouse gas.
Civil society
As part of our stakeholder dialogues, the civil society cluster includes academic and research institutes, financial and investment service organisations, government agencies, industry associations and international organisations, NGOs and trade unions.
Carbon neutral
Carbon neutral is where the net CO2 equivalent emissions from activities are zero.
CO2-positive
CO2 positive is when the net CO2 equivalent emissions from activities are positive.
Community investment
World Food Programme including costs for knowledge transfer, hands-on support, raising awareness and funds for WFP and cash donations. Planet Me investments are aimed at reducing CO2 emissions of TNT's activities and its employees.
Company-owned or leased vehicles
Company-owned or leased vehicles in the TNT fleet during the reporting period include company cars, company motorcycles (excluding vans and trucks) and hired vehicles used for business expansion reasons (not replacement vehicles hired for vehicles under repair).
Corporate governance
The OECD (see reference below in this glossary) defines corporate governance as the system by which corporations are directed and controlled. The corporate governance structure specifies the distribution of rights and responsibilities among different participants such as the board, managers, shareholders and other stakeholders, and defines the rules and procedures for making decisions. In doing so, it also provides the structure through which company objectives are set, the means of attaining those objectives and monitoring performance.
Disabled employees
Disabled employees are employees on payroll whose medical condition is recognised by the relevant authorities as a disability.
Dow Jones Sustainability Indexes
Launched in 1999, the Dow Jones Sustainability Indexes are the first global indexes to track the financial performance of the leading sustainability-driven companies worldwide. They provide asset managers and other stakeholders with reliable and objective benchmarks for managing sustainability portfolios. For further information see www.sustainability-indexes.com.
Employee engagement
Employee engagement relates to the number of employees (employed by TNT for 3 months or more) who stated in the employee engagement survey that they were engaged or more by TNT as an employer.
Environmental incident
An environmental incident is an incident that has led to the pollution of soil, water or air. This includes failures, breakdowns, floods, spillages, leaks, leakages and so forth.
Euro 5
Euro 5 is the most recent set in a series of mandatory European emission standards applicable to new road vehicles sold in the European Union. It requires Heavy Goods Vehicles (HGVs) to emit no more than 2.0 g/kWh (Euro 4: 3.5 g/kWh) of NOx and 0.02 g/kWh (Euro 4: 0.02 g/kWh) of particulate matter (PM). As yet, there is no Euro 5 standard applicable for passenger cars, but a recent proposal suggests limiting diesel car emissions to 0.200 g/km of NOx and 0.005 g/km of PM, petrol cars to 0.060 g/km NOx and 0.005 g/km PM. The standards do not mandate the application of specific technologies, but it is widely expected that diesel particulate filters will need to be fitted in diesel vehicles to comply with the PM standard.
Fuel efficiency ratio
The fuel efficiency ratios reflect how efficiently the various energy resources are used for the performance required, such as producing electricity, heating and transportation.
Global Reporting Initiative (GRI)
The GRI is a multi-stakeholder process and independent institution whose mission is to develop and disseminate globally-applicable sustainability reporting guidelines for voluntary use by organisations that report on the economic, environmental and social dimensions of their business. The GRI incorporates participation of business, accountancy, investment, environmental, human rights and research and labour organisations from around the world. Starting in 1997, the GRI gained independence in 2002, is an official collaborating centre of the United Nations Environment Programme, and works with the United Nations Global Compact. For more information, see www.globalreporting.org.
Greenhouse Gas Protocol
The Greenhouse Gas Protocol Initiative (GHG Protocol) was established in 1998 to develop internationally-accepted accounting and reporting standards for greenhouse gas emissions from companies.
Hazardous waste
Hazardous waste is waste that could prove harmful to human health or the natural environment.
Headcount
Headcount is the number of own employees on the payroll in active duty working for fully-consolidated companies.
In/(de)crease of retained earnings in the period
The movement in the retained earnings and the hedging and other reserves of two consecutive years as reported in our statement of changes in total equity.
Income taxes paid
The total of income taxes paid to the various national tax authorities as reported in our consolidated cash flow statements.
Interest on borrowings
Interest and similar expenses as reported in our profit and loss statement.
International Organization for Standardization (ISO)
The ISO is a network of national standards institutes from 146 countries working in partnership with international organisations, governments, industry, business and consumer representatives. The ISO is the source of ISO 9000 standards for quality management, ISO 14000 standards for environmental management and other international standards for business, government and society. For further information see www.iso.org.
Investors in People
Developed in 1990 by a partnership of leading businesses and national organisations, Investors in People helps organisations to improve performance and realise objectives through the management and development of their staff. For further information see www.investorsinpeople.co.uk.
ISO 9001 (quality management)
The ISO 9000 standards cover an organisation’s practices in fulfilling customers’ quality requirements and applicable regulatory requirements while aiming to enhance customer satisfaction and achieve continual improvement of its performance in pursuit of these objectives.
ISO 14001 (environmental management)
The ISO 14001 standard is an international standard for controlling environmental aspects and improving environmental performance, minimising harmful effects on the environment and achieving continual improvements in environmental performance.
Key Performance Indicators (KPIs)
KPIs are measurements that focus on achieving outcomes critical to the current and future success of an organisation. These indicators should deal with matters that are linked to the organisation’s mission and vision, and are quantified and influenced where possible.
Lost time accident
A lost time accident is any accident at work that caused an employee to be absent for at least one day in the reporting period, excluding the day that the accident occurred.
Management positions by gender
Management positions are defined as the number of females/males employed in management positions or above (i.e. with responsibilities for other employees (including subcontractors) or with budget responsibility).
Noise complaints
Noise complaints are the number of written or documented verbal expression of grievance and/or dissatisfaction from external parties received during the reporting period relating to noise caused by an operation on- or off-site.
Non-blameworthy road traffic accident
A non-blameworthy road traffic accident (non-BRTA) is an accident where the TNT driver is not at fault. Accidents are considered non-blameworthy when TNT’s senior management judges the accident as such (does not include vandalism or off-road damages). Accidents at TNT premises, customers or suppliers included in the number of non-BRTAs. Non-BRTAs that occur in company-owned or -leased vehicles during weekends, non-working days or on the way to and from the office are also counted. Accidents by vehicles owned by subcontracted drivers are not included.
Non-blameworthy road traffic accident fatality
A non-blameworthy road traffic accident fatality (non-BRTAF) is where a TNT employee or third party is fatally injured. This means that the employee or third party died because of the accident of any person driving a TNT company-owned or operated vehicle. Non-BRTAFs that occur in company-owned or -leased vehicles during weekends, non-working days or on the way to and from the office are also counted. A non-BRTAF is one where the TNT driver is not at fault. Fatalities are considered non-blameworthy when TNT’s senior management judges the fatality as such. Where this involves a court ruling this would need to be considered by management as a higher authority. In that case, the fatality is only considered non-blameworthy when the judge has found TNT not guilty in his final irrevocable verdict in court. Non-blameworthy road traffic accidents at subcontractors are not included.
Non-OECD countries
Please refer to the definition below for the OECD. Non-OECD countries in which TNT (Mail and Express) has operations include Argentina, Bahrain, Brazil, Bulgaria, Cambodia, Chile, China, Cyprus, Egypt, Estonia, Fiji, Hong Kong, India, Indonesia, Israel, Jordan, Kenya, Kuwait, Latvia, Lithuania, Malaysia, Namibia, Philippines, Romania, Russia, Saudi Arabia, Singapore, Slovenia, South Africa, Taiwan, Thailand, United Arab Emirates and Vietnam.
On-time delivery
Delivery of a consignment within the timeframe set for the service in question.
Organisation for Economic Co-Operation and Development (OECD)
The Organisation for Economic Co-Operation and Development (OECD) comprises 30 member countries that share a commitment to democratic government and the market economy. Member countries – sometimes referred to as OECD countries – represent the world’s most developed countries. For further information see www.oecd.org.
OHSAS 18001 (occupational health and safety)
OHSAS 18001 is a standard for occupational health and safety management systems. It is intended to help organisations control occupational health and safety risks and was developed in response to widespread demand for a recognised standard for certification and assessment. OHSAS 18001 was created through collaboration of several of the world’s leading national standards bodies, certification organisations and consultancies. For further information see www.ohsas-18001-occupational-health-and-safety.com.
PACI (Partnering Against Corruption Initiative) Principles
The PACI’s mission is to develop multi-industry principles and practices that will result in a competitive level playing field, based on integrity, fairness and ethical conduct. The PACI places the private sector in a unique position to guide governments’ and international organisations’ strategies and policies on anti-corruption and has built strong relationships with the key players and institutions from the global anti-corruption landscape. For more information go to http://www.weforum.org/en/initiatives/paci/index.htm.
Payments to providers of capital
The sum total of the dividend paid out to our shareholders in the year and the interest and similar expenses as reported in our financial statements.
Promotion from within
Promotion from within is defined as the number of TNT employees appointed to vacancies in management positions at the end of a reporting period. This refers to the number of actual appointments, not the number of FTE positions.
Prosecutions and fines related to environmental performance
Prosecutions and fines related to environmental performance are prosecutions and fines by authorities for any incidents or non-compliance with any environmental law or regulation.
Road traffic accident fatality (RTAF)
Road Traffic Accident Fatality is one where a TNT employee or third party is fatally injured such that the employee or third party died because of the accident and where any person driving a TNT company-owned or company-operated vehicle is involved. RTAFs that occur in company owned or leased vehicles during weekends, non-working days or on the way to and from the office are included also.
SA 8000 (social accountability)
SA 8000 is a standard issued by human rights organisation Social Accountability International (SAI). The standard is designed to maintain just and decent working conditions throughout a supply chain. It is based on international workplace standards in the International Labour Organization conventions and the UN’s Universal Declaration of Human Rights and the Convention on Rights of the Child. It covers child labour, forced labour, health and safety, freedom of association and right to collective bargaining, discrimination, discipline, working hours, compensation and management systems. For further information see www.sa-intl.org.
Satisfied customers
Satisfied customers are the total number of customers that confirmed through external channels such as correspondence, surveys, focus groups, trade bodies and so forth that they were satisfied or more overall with the service provided in the reporting period.
Shareholder return
The change in the worth of the share as calculated by Bloomberg Professional and based on the currency in which the share is denominated.
Soot filters
Exhaust gases from diesel engines contain soot, which is harmful for one’s health. For this reason, the European Commission has set standards for soot emission levels. Soot emission levels are reduced significantly by the introduction of a soot filter. Soot filters consist of a porous wall that allows exhaust gases to pass through it but stop the majority of fine soot particles from leaving.
Subcontractor road traffic accident fatalities
A subcontractor road traffic accident fatality occurs when a subcontractor or other third party is fatally injured by a person driving a subcontractor-owned or -hired vehicle, which is operated on behalf of TNT.
Sustainable energy
Sustainable energy is energy from ‘green’ or ‘renewable’ sources such as solar, wind, geothermal, biomass, hydroelectric and ocean energy purchased during the reporting period for power and lighting of all company locations (where this can be established from utility suppliers’ invoices or other means). It does not include nuclear energy.
Total number of full time equivalents (FTEs)
Total number of full time equivalents (FTEs) is the total number of hours worked by the headcount divided by the local number of contract hours (e.g. 40 p/w or 196 p/m).
Total working hours
Total working hours is based on the total number of individually-calculated hours adjusted for overtime, leave or similar deviations.
Transport safety training hours
Transport safety training hours are the number of hours spent by the total of employees on payroll on transport safety training during the reporting period (both on and off the job training and both internal and external programmes).
Unsatisfied customers
Unsatisfied customers are the total number of customers that confirmed through external channels such as correspondence, surveys, focus groups, trade bodies, and so forth that they were dissatisfied or more with the overall service provided in the reporting period. It covers the total number of customers during the reporting period that confirmed through a formal satisfaction survey (i.e. through internal and external evaluations, correspondence, surveys, focus groups, trade bodies, etc.) that they were unsatisfied with the overall service provided.
Voluntary turnover
Voluntary turnover is the number of TNT employees on permanent contract (full-time or part-time) who resigned from the company of their own free will. This includes all resignations but not redundancies, dismissals, retirement or transfers.
WIA Act
The former Dutch WAO Act (Disablement Insurance Act) was replaced on 1 January 2006 by the WIA (roughly translated as Work and Income based on Work Capacity Act). The underlying principles are: 1) employee and employer are jointly responsible for a health working environment; 2) more than before, employer and employee must invest more efforts to facilitate a return to work after a long-term illness; 3) a shift in emphasis towards remaining ability away from disability; 4) working has to be rewarding; 5) those who are entirely labour-disabled with unlikely recovery receive fair social security benefits.
World Economic Forum
The World Economic Forum is an independent international organisation committed to improving the state of the world. It provides a collaborative framework for the world’s leaders to address global issues and engage its corporate members in global citizenship.
Workplace fatalities
Workplace fatalities are the number of employees injured fatally due to an accident, excluding road traffic accidents, and the number of third parties injured fatally due to an accident whilst at work on TNT-controlled premises.
Zero emission
Zero emissions refers to an engine, motor or other energy source that emits no waste products that pollute the environment or disrupt the climate.