FINANCIAL PERFORMANCE

Express

• Revenues
  €5,956m 2008: €6,653m
• Operating income
  €193m 2008: €376m
• Employees
  78,030 2008: 75,537

Mail

• Revenues
  €4,216m 2008: €4,245m
• Operating income
  €472m 2008: €633m
• Employees
  79,912 2008: 78,892

OPERATIONAL PERFORMANCE

Express

Mail

• Consignments
  230.6m 2008: 230.4m
• Kilos
  7,696 _ktonnes 2008: 7,452 _ktonnes
• Single mail items
  1,008m 2008: 1,083m
• Bulk mail
  3,465m 2008: 3,610m

BUSINESS HIGHLIGHTS  

Global transportation industry - segmentation

 

Core market
(B2B Express market, Domestic and Intra-Europe)
2008: 100% = €21 billion

TNT market share addressed mail in the Netherlands

 

VISION 2015 STRATEGY

Changing business context translated into new strategy

Five focus areas

European Parcels Target additional growth in the €20 billion Standard Parcels market	Extend leadership position in next-day domestic and economy cross-border parcels Different solutions by market segment in each European market Achieve cost leadership
Freight Extend lead in day-definite freight within Europe	Build on strong European Road Network and high-growth inbound intercontinental volumes Add global extensions through partnerships and TNT networks in emerging markets
Emerging Platforms Capture growth in these areas	Capitalise on first-mover advantage in China and South America Continue to expand and connect road networks in Asia/Pacific, India, Australia, Middle East/Africa and South America
Special Delivery Solutions Grow in bespoke solutions for customers	Develop multi-customer network solutions for sectors like pharma, health, electronics and automotive Capture growth in delivery solutions for e-commerce
Mail Netherlands Maintain sustainable cash performance	Focus on Mail Netherlands, Cendris, Netwerk VSP and EMN Belgium Explore business renewal opportunities Over time be prepared for partnerships with other postal operators

For more information go to Company strategy and general business context.

CORPORATE RESPONSIBILITY STRATEGY

TNT's corporate responsibility (CR) strategy is founded on five internationally recognised management standards: OHSAS 18001 for workplace safety, SA 8000 for social responsibility, Investors in People for personal growth of employees, ISO 9001 for operational excellence and ISO 14001 for environment.

From this basis, TNT focuses its corporate responsibility efforts on the four areas where it has the biggest impact:

• Employees,
• Environment,
• Other stakeholders, such as customers and subcontractors, and
• Voluntary contributions to society

For more information go to Corporate responsibility.

2009 in brief

• 16
  February
• 9
  March
• 2
  April
• 23
  April
• 24
  April
• 28
  April
• 5
  May
• 14
  May
• 3
  June
• 3
  September
• 8
  September
• 18
  September
• 27
  November
• 3
  December