CR foundation

TNT’s corporate responsibility (CR) strategy is founded on five internationally recognised management standards for workplace safety (OHSAS 18001), social responsibility (SA 8000), personal growth of employees (Investors in People), environmental management (ISO 14001), and operational excellence (ISO 9001).

Underneath you find the coverage of these standards across TNT Total selected (in FTEs).

• OHSAS 18001
  92% 2008: 89%
• SA 8000*
  96% 2008: 96%
• Investors in People**
  92% 2008: 85%
• ISO 14001
  92% 2008: 89%
• ISO 9001
  93% 2008: 90%

CR STRATEGY

TNT’s four pillars of its CR strategy are: employees, the environment, other stakeholders such as customers and subcontractors, and voluntary contributions to society. In 2009 TNT defined 10 key focus areas in these four pillars, each reflected in a number of KPIs that will enable it to measure the progress.

CR strategy pillar	Focus area
1. Employees	Health & Safety Reduce absenteeism and eliminate fatalities from TNT’s owned operations by managing serious accidents, lost time accidents and blameworthy road traffic incidents
	Human rights Ensure human rights, diversity & inclusion
	Employee engagement Increase number of positively engaged employees
	Find out more
2. Environment	CO2 footprint Improve carbon efficiency of operations
	Air quality Improve air quality of operational vehicles
	Find out more
3. Other stakeholders	Customer satisfaction Increase customer satisfaction
	Green services Increase turnover realised with green services (including compensated CO2 emissions)
	Subcontractors TNT approach to the selection and management of CR performance of subcontractors
	Suppliers Increase use of sustainable purchasing
	Find out more
4. Voluntary contributions to society	Moving the World Increase active involvement in Moving the World’s activities
	Find out more

EMPLOYEES

TNT’s employees are key to delivering TNT’s results, which is why TNT invests significant efforts to ensure that it provides a safe and attractive working environment.

Lost time accidents per 100 FTEs
2.81
2008: 2.91

ENVIRONMENT

CO₂ absolute

TNT’s total CO₂ footprint (own and subcontractors) in ktonnes

CO₂ efficiency

Other Stakeholders

VOLUNTARY CONTRIBUTIONS TO SOCIETY

Part of TNT’s mission is sharing responsibility for the world in which it operates. This is expressed in the partnership with World Food Programme, using TNT’s core competencies to help fight world hunger, and in many local initiatives in the countries TNT covers.