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Voluntary contributions to society

Express has been an active partner of the United Nations World Food Programme (WFP), the world’s largest humanitarian aid agency, since 2002. By committing its knowledge, skills and resources, Express supports WFP 
in fighting hunger worldwide.

Hunger is the greatest global threat to health, as it claims more lives each year than AIDS, malaria and tuberculosis combined. Approximately one billion people in the world are undernourished, most of them women and children. A third of all child deaths in the developing world are linked to undernutrition. In 2010, the WFP provided food aid to over 90 million people in more than 70 countries.

Moving the World

Express partners with the WFP in a programme known 
as Moving the World (MtW). Both parties benefit from this partnership: WFP benefits from the knowledge, skills, resources and donations provided by Express, and Express benefits from increased employee engagement and employee and management development. Additionally, 
the programme reinforces the Express brand and 
value proposition.

The partnership moving forward

At the end of 2009, Express and WFP committed to take the partnership to new levels. Over the years, WFP’s mission has developed from food aid to food assistance, reflected in the WFP Strategic Plan 2008 – 2011, which required the partnership to progress to the next phase.

Evaluating the partnership after the first five years, Express concluded that the partnership and the MtW programme have a strong connection to promoting Express company values, instilling pride in Express employees and expanding the Express brand. However, the programme showed limited correlation with the goals of Express. The result has been the development of a more strategic approach, focused on sharing skills, which is closer to Express’ objectives. A flexible two–way approach will maximise synergies and have a positive impact on the depth of the partnership on a local, regional and global level. MtW’s mission is to support WFP in achieving their strategic objectives, in more ways than simply donating cash.

Moving the World contribution

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GRI indicator: 4.12, EC 8
in € 1,000
    2010   2009
Learning & Development   398   252
Partnership building   825   992
Engagement & Advocacy   945   1,022
Support World Food Programme operations   1,142   847
Management & Office   236   397
Cash Support World Food Programme   650   693
Total   4,196   4,203

In 2010, total expenditure of MtW was over €4 million. Expenditure increased for contributions to learning and development and decreased for general management and office operations, compared with 2009. These changes are the result of a transition period in 2009 due to structural changes in management, which led to an increase in the support of WFP operations. A number of projects (Balady bread and client mapping projects) ran for the entire year.

Moving the World programme pillars

To reflect the new strategy the programme pillars have changed to:

Common themes have been identified that are priority areas for both WFP and Express. The two organisations will work together to create as much impact and synergy where possible.

Sharing knowledge and skills

Express is always looking for new ways to work towards a more sustainable future. Through its involvement in various projects, Express shares its knowledge and business skills to support improvement in several areas.

Balady bread

The Global Account Management Business Solution team (the GAM team) completed a project within the framework of the WFP partnership to develop a solution for the supply chain of subsidised ’balady‘ or sourdough bread in Egypt. Express presented the government of Egypt with a roadmap for a new balady bread system that provides good quality bread in the right quantities to the right locations at significantly lower costs.

In Egypt, every day 220 million loaves of subsidised bread are sold. The bread is purchased daily by 56 million Egyptians. The supply chain of balady bread is plagued with unnecessary high administrative costs, wastage, leakages, low bread quality and bad planning.

The government of Egypt and WFP asked the GAM Business Solutions department to develop a solution for the balady bread supply chain. The project was split into several sub–projects led by GAM experts, WFP staff and assisted by national and international experts. The GAM team spent approximately 1,700 hours to develop the solution. The optimised supply chain they designed is estimated to result in annual cost savings of $900 million for the government of Egypt.

This project was a once–in–a–lifetime opportunity to test and expand the Express supply chain management skills while at the same time improving the quality of life for millions of people.

Client Mapping and Interaction

WFP provides services to third parties through partnerships with either the United Nations or various NGOs. It is WFP’s objective to be the service provider of choice for the humanitarian community. To be able to achieve that objective a project has been defined that will support WFP in improving their service level. Express sponsored this project by offering a full–time project manager for six months in addition to support for a research agency. This project, named Client Mapping and Interaction, mapped out WFP’s clients, their needs and the method that WFP should use to interact with them.

This project was a good opportunity to translate Express’ customer experience development skills to a humanitarian context.

Global Experience Programme 2010

An important component of sharing knowledge and skills 
is investing in future generations. The next generation requires experience to make responsible choices, as they will shape the future. In order to offer students a unique experience in sustainable decision–making, Express selected eight students after an intensive selection procedure. The students have been invited for a six–month humanitarian internship at Fleet Forum, North Star Alliance and WFP. After an extensive preparation at WFP headquarters in Rome in September 2010, the students left for the Gambia, India, Nicaragua and Tanzania. This is the last Global Experience Programme group, as the programme will be terminated due to the organisational changes at TNT.

Emergency response

Express provides WFP with operational support, by contributing skilled people who assist in humanitarian emergencies. Within 48 hours, Express responds to requests from WFP to provide support in aviation, warehousing, transportation, reporting and communications for up to four to six weeks after the disaster. A pool of dedicated and specially–trained employees has been formed as part of the emergency response commitment. Since 2005, 230 employees have been involved in 20 emergency response activities.

2010 was an eventful year, with Express involved in major emergencies in Haiti and Pakistan, adding up to more than 14,000 hours of support. The support activities ranged from staff, fleet and transport management to airside support and customs clearance. A total of two airlifts with a capacity totalling 230 metric tonnes of food items were sponsored to go to Haiti and Pakistan. The costs of these two airlifts were approximately €0.55 million.

Five employees were deployed in the Haiti relief operations after the earthquake, hurricane Thomas and the cholera outbreak.

Advocacy and engagement

As a result of the new strategy, a shift from fundraising to advocacy and engagement has materialised. Raising awareness of hunger, engaging employees in the programme and conducting discussions regarding Express’ support to WFP triggers new support activities for the WFP. These range from in–kind support (sharing knowledge and skills in specialist projects) to local advocacy events and fundraising.

To engage more employees, the ‘twinning programme’, connecting WFP countries and Express countries to support the Food for Education programme by raising funds, has been expanded. It now includes in–kind support to the WFP twinning country, offering more choice to employees on methods to support WFP and ensuring a connection with the Express business. Specialist projects (using Express’ knowledge and skills) and emergency response have been added and regional connections have been launched. The first regional connection established is between Express France and WFP West Africa. Fleet Forum and North Star Alliance are also involved with the twinning programme. Both offer a strong connection with Express through road and fleet safety, fleet management and the reduction of the environmental impact of transportations and improvement of truck driver health.

Besides global projects numerous local initiatives have been initiated to raise awareness and financial support for WFP. In 2010, Express employees raised €0.79 million for WFP.

Walk the World seeks to raise awareness of global hunger and to collect money for the WFP Food for Education programme. In 2010, 130,000 people walked in 157 locations in 58 countries, raising enough funds to provide a year of meals for 14,600 school children.

Building partnerships

As an industry leader in CR, Express intends to establish and expand partnerships to support achievement of the Millennium Development Goals (MDGs). Express plays an active role in involving other private sector companies to join these partnerships to make them more sustainable and to encourage other private sector companies to play a role in developing low and middle–income countries.

Fleet Forum

Fleet Forum is a joint initiative of WFP, the International Federation of the Red Cross and Red Crescent Societies, World Vision International, Univicity, Care International and Express.

Fleet Forum’s mission is to focus on the role of (road) transport in low and middle–income countries as road transport is a crucial enabler towards the achievement of the Millennium Development Goals. Fleet Forum aims to make road transport safer and more efficient and concentrates on reducing the environmental impact of transport in low and middle–income countries that are on the verge of transitioning into emerging markets.

For Express, participating in Fleet Forum is important as it links directly to its core activities and often pertains to countries where Express has growing operations. For example, in India, the country with the highest number of road accidents, Fleet Forum started a road safety project in 2010. At various locations in India, Fleet Forum trained management and staff of aid and development organisations such as the World Health Organisation and UNICEF on how to change their behaviour to reduce the risk of being involved in a traffic accident. In total, Fleet Forum trained more than 800 people through road safety awareness sessions and management workshops.

Fleet Forum also supported these NGOs as well as local Express vendors with the implementation of a fleet safety management structure. The Fleet Safety Management System, developed by Fleet Forum with the support of large commercial fleet operators such as Express and Shell, aims to embed fleet safety within the culture of the organisation.

North Star Alliance

North Star Alliance, the public–private partnership established by Express and WFP in 2006, started off as a practical industry response to an urgent health problem and has matured into a balanced approach that meets industry, public health and individual needs. North Star works at the crossroads of disease and mobility to ensure that highly–mobile populations, especially long distance truck drivers and related communities, have access to basic health services through a network of health clinics called ’Roadside Wellness Centres’ (RWCs).

As of December 2010, 21 RWCs were operating in nine countries in east and southern Africa. North Star RWCs have reached more than 80,000 men and 40,000 women with a variety of health–related services. Since the first RWC opened in late 2005, more than 500,000 male condoms and 10,000 female condoms have been distributed and over 10,000 sexually transmitted diseases have been treated. On average, each RWC treats 25 people a day in addition to the dozens that come in for information and counselling.

North Star is supported by four core partners, Express, WFP, International Transport Workers’ Federation and ORTEC, and cooperates with more than 60 international and local organisations.